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Research on the Influence of Service Quality of Hotel Intelligent System on Customer Satisfaction Based on Artificial Intelligence Evaluation

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  • Yu Wang
  • Gengxin Sun

Abstract

In this paper, we analyze the service quality problems of hotels from the perspective of customer satisfaction and service, and propose corresponding solution strategies. This paper elaborates on the word vector of model input, and then focuses on the structure and calculation process of the two-channel RNN triplet block model proposed in this paper. According to the expression habits of daily emotional tendencies, the RNN ternary block structure is set up to capture the structure of emotional tendency expressions and strengthen the dependency relationship between emotional tendency expression words. Provide suggestions for the improvement of service quality of Guido Hotel based on the results of satisfaction analysis and customer questionnaire. By comparing the experimental results, the effectiveness of the two-channel RNN ternary block model in the hotel review sentiment tendency analysis task is verified.

Suggested Citation

  • Yu Wang & Gengxin Sun, 2022. "Research on the Influence of Service Quality of Hotel Intelligent System on Customer Satisfaction Based on Artificial Intelligence Evaluation," Mathematical Problems in Engineering, Hindawi, vol. 2022, pages 1-9, March.
    • Handle: RePEc:hin:jnlmpe:3832935
    DOI: 10.1155/2022/3832935
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