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A Study on the Evaluation of the Innovation Efficiency of Star Hotel Services Based on the DEA-Malmquist Index

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  • Xianlin Yao
  • Juan Hong
  • Lixiang Zeng
  • Weilin Xiao

Abstract

Based on the panel data of star-rated hotels in China from 2015 to 2021, the following conclusions were drawn by using the DEA-Malmquist index method to investigate the efficiency of service innovation of star-rated hotels in China and to analyze the factors that influenced the change in the efficiency of star-rated hotels in China [1]. The service innovation efficiency of high-star hotels has a high sensitivity to changes in the external environment, while low-star hotels show a relatively resilient life under the unfavorable external circumstance [2]. Technological progress is an important reason for the promotion of service innovation efficiency, especially the key reason for the improvement of service innovation efficiency of high-star hotels [3]. The expansion of enterprise-scale has a more obvious inhibiting effect on the improvement of service innovation efficiency of low-star hotels [4]. After the epidemic, pure technical efficiency can obviously promote the service innovation efficiency.

Suggested Citation

  • Xianlin Yao & Juan Hong & Lixiang Zeng & Weilin Xiao, 2022. "A Study on the Evaluation of the Innovation Efficiency of Star Hotel Services Based on the DEA-Malmquist Index," Mathematical Problems in Engineering, Hindawi, vol. 2022, pages 1-8, August.
    • Handle: RePEc:hin:jnlmpe:3681755
    DOI: 10.1155/2022/3681755
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