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Study on Performance Evaluation of Service Supply Chain by Extension Method

Author

Listed:
  • Jun Cheng
  • Qiaoning Yang
  • Lin Lu
  • Tingsong Wang

Abstract

With the rapid development of the service industry, the service supply chain has become one of the most popular areas. With the logistics service supply chain being an important branch of the service supply chain, we should pay attention to the role of logistics service supply chain in enterprises. How to evaluate the logistics service supply chain comprehensively and rationally has become an important task for related enterprises to solve urgently. This paper, through extensive literature analysis and research on logistics service supply chain projects, established an indicator system composed of 18 secondary indicators from three perspectives of customer satisfaction, logistics service capabilities, and co-development ability, using the analytic hierarchy process (AHP) to determine the weight of each index and matter-element analysis to establish a logistics service supply chain performance evaluation model. At the end of the paper, the performance of S logistics enterprise is evaluated. The result turns out to be good, which is consistent with the actual situation, indicating that the evaluation system and method are effective and reliable.

Suggested Citation

  • Jun Cheng & Qiaoning Yang & Lin Lu & Tingsong Wang, 2021. "Study on Performance Evaluation of Service Supply Chain by Extension Method," Discrete Dynamics in Nature and Society, Hindawi, vol. 2021, pages 1-11, October.
    • Handle: RePEc:hin:jnddns:1223577
    DOI: 10.1155/2021/1223577
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    Cited by:

    1. Luliang Liu & Yuanming Dou & Jiangang Qiao, 2022. "Evaluation Method of Highway Plant Slope Based on Rough Set Theory and Analytic Hierarchy Process: A Case Study in Taihang Mountain, Hebei, China," Mathematics, MDPI, vol. 10(8), pages 1-17, April.

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