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Multi-Framework Implementation of the Problem Management Process

Author

Listed:
  • Ruben Pereira

    (Instituto Universitario de Lisboa)

  • Isaias Scalabrin Bianchi

    (Universidad de Lima)

  • Virginia Maria da Silva Araujo

    (Atlantica University, School of Management Sciences, Health, IT & Engineering)

Abstract

Many different information technology frameworks have been proposed to assist organizations implementing information technology. However, these frameworks are complex, difficult to implement, and overlap with one another making their simultaneous implementation even more difficult to accomplish by organizations. This study proposes to develop an overlapless maturity model that helps organizations deal with the aforementioned problems. The model was applied and evaluated by experts at five organizations. This approach was recognized as useful, complete, and helpful in a multi-framework implementation by problem management (PM) experts. This research provides contributions for academics since it distinguishes itself from the existing studies in the body of knowledge and is a baseline for further investigation.

Suggested Citation

  • Ruben Pereira & Isaias Scalabrin Bianchi & Virginia Maria da Silva Araujo, 2021. "Multi-Framework Implementation of the Problem Management Process," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 15(3), pages 94-104.
    • Handle: RePEc:hig:fsight:v:15:y:2021:i:3:p:94-104
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    More about this item

    Keywords

    IT frameworks; problem management; Maturity model; multi-framework implementation; frameworks overlap;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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