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Social Commerce in Saudi Arabia: Opportunities and Challenges in a Digital Society

Author

Listed:
  • Salihah Alotaibi

    (Information Systems Department, College of Computer and Information Sciences, Imam Mohammad Ibn Saud Islamic University (IMSIU), Riyadh 11432, Saudi Arabia)

  • Mohammed Abdullatif H. Aljaafari

    (Department of Management Information Systems, King Faisal University, Hofuf 31982, Saudi Arabia)

Abstract

Internet and communication technologies have been growing at a rapid pace, enabling data sharing and many other applications. Online trading and e-commerce are important applications that provide ease of business as well as flexibility for buyers. In this paper, we provide an overview of social commerce (s-commerce) in the context of Saudi Arabia. This paper explains s-commerce, the background of Saudi Arabia, and its digital economy vision. This paper also highlights the importance of social media and networking, as well as novel web technologies for s-commerce. We also highlight the research gap in the analysis of s-commerce potential in the Saudi market. This paper conducts a detailed analysis of s-commerce in Saudi Arabia based on a sequential explanatory research design with a quantitative and qualitative phase. The quantitative phase involves a survey based on 504 responses. The qualitative phase involves interview questions of 25 participants. Based on this study, seven themes (each with two or more factors) to enhance s-commerce in Saudi Arabia were identified. Finally, future opportunities and challenges are also discussed in detail.

Suggested Citation

  • Salihah Alotaibi & Mohammed Abdullatif H. Aljaafari, 2024. "Social Commerce in Saudi Arabia: Opportunities and Challenges in a Digital Society," Sustainability, MDPI, vol. 16(24), pages 1-22, December.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:24:p:10951-:d:1543301
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    References listed on IDEAS

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    1. Hasan Beyari & Ahmad Abareshi, 2018. "Consumer Satisfaction In Social Commerce: An Exploration Of Its Antecedents And Consequences," Journal of Developing Areas, Tennessee State University, College of Business, vol. 52(2), pages 55-72, April-Jun.
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