Evaluating the Impact of E-Governance on Public Service Improvement in Albania: A Quantitative Analysis

E-governance is reshaping public administration by enhancing efficiency, transparency, and citizen engagement. This study explores the impact of e-governance on public service improvements in Albania through an extensive quantitative analysis of survey data. Using statistical tools such as correlation analysis, clustering techniques, and reliability testing, this study identifies both the strengths and areas for improvement in the current e-governance framework. The findings reveal significant groupings of survey responses, indicating thematic coherence, and highlight clusters of similar perceptions among respondents. Reliability testing, with Cronbach’s alpha values ranging from 0 to 1, underscores the robustness of the survey, where higher values indicate greater reliability and internal consistency. This analysis provides a foundation for future studies and policy recommendations, emphasizing the need for in-depth studies on specific factors influencing public service improvement, as well as the importance of targeted e-governance strategies tailored to various demographic segments, including age and education levels.