Exploring the Mechanisms Driving Sense of Community in a Smart Society in Wuhan: A Mixed-Methods Multidimensional Comparative Study

In the context of China’s community governance, as a result of the insufficient willingness and ability of residents to participate, most communities have formed a “strong political–weak social” governance structure, which limits the effective expansion of social capital. To address this challenge and promote resident participation, achieving a “strong social and political” transformation in governance structure has become a core issue in current research. Meanwhile, “sense of community” serves as a crucial perspective in this research, which remains to be deepened in domestic studies and needs to consider the impact of emerging factors such as smart technologies. This study innovatively introduces affective events theory (AET), constructing a theoretical model and taking Wuhan as an example. By adopting quantitative and case comparison research methods, the paper delves into the factors influencing Wuhan residents’ sense of community in the context of a smart society and the promoting role of smart governance. On the basis of the findings, this paper presents the following conclusions: (1) Communities should attribute equal importance to the construction of both traditional and smart environments while reinforcing the leading and participatory roles of community administrators; (2) In the community’s daily governance processes, equal focus and importance must be attributed to both service delivery and engagement; (3) Communities must acknowledge the individual distinctions among residents and implement tailored governing strategies accordingly; (4) The government should prioritize the research and development of smart applications while boosting financial investments in the creation and operation of smart communities.