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Assessing Student Satisfaction and Institutional Efficiency in Dormitory Management: A Qualitative Analysis Based on Student Perspectives

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Listed:
  • Zehra Altinay

    (Societal Research and Development Center, Faculty of Education, Institute of Graduate Studies, Near East University, North Cyprus Mersin 10, Nicosia 99138, Turkey)

  • Recep Uğur Arslan

    (Innovation and Knowledge Management Department, Near East University, North Cyprus Mersin 10, Nicosia 99138, Turkey)

  • Ramesh Chander Sharma

    (Department of Computer Science and Engineering, Graphic Era Hill University, Dehradun 248002, India)

Abstract

This research examines the information management processes implemented in student dormitories and evaluates the enhancement of institutional efficiency based on student satisfaction. The study involved 150 students residing in dormitories across two universities, and data were collected through participant interviews. The findings indicate that while dormitory management is perceived as effective in some areas, there are significant opportunities for improvement in information management, communication, and service quality. Based on the student feedback, this article proposes several strategies to enhance dormitory management, including the adoption of digital platforms for better communication, regular maintenance schedules, and improved transparency in financial management. The challenges of implementing these measures, such as resource constraints and institutional resistance to change, are also discussed. These recommendations aim to improve student satisfaction and, consequently, institutional efficiency.

Suggested Citation

  • Zehra Altinay & Recep Uğur Arslan & Ramesh Chander Sharma, 2024. "Assessing Student Satisfaction and Institutional Efficiency in Dormitory Management: A Qualitative Analysis Based on Student Perspectives," Sustainability, MDPI, vol. 16(20), pages 1-19, October.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:20:p:8823-:d:1496929
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    References listed on IDEAS

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    1. Konrad T. Lisnyj & David L. Pearl & Jennifer E. McWhirter & Andrew Papadopoulos, 2021. "Exploration of Factors Affecting Post-Secondary Students’ Stress and Academic Success: Application of the Socio-Ecological Model for Health Promotion," IJERPH, MDPI, vol. 18(7), pages 1-21, April.
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