IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i5p2819-d760967.html
   My bibliography  Save this article

The Effects of the In-Flight Safety Information Characteristics on the Safety Behavioral Intention of Airline Passengers

Author

Listed:
  • Hayoung Kim

    (Department of Aviation Service, Joong Bu University, Geumsan-gun 32713, Chungcheongnam-do, Korea)

  • Namryoung Lee

    (School of Business, Korea Aerospace University, Goyang-si 10540, Gyeonggi-do, Korea)

Abstract

This research aims to explore the effects that In-flight Safety Information Characteristics of airlines have on attitude, customer satisfaction, customer trust, and safety behavioral intentions. A total of 477 passengers with air travel experience were surveyed and responses were analyzed using a structural equation model. Among four in-flight safety information characteristics, reliability, informative, utility turned out to have positive effects on attitude, interactivity are not significant antecedents of attitude. In turn, Attitude had a positive effect on customer satisfaction, customer trust, and safety behavioral intentions. It is believed that this research can serve as a starting point for future studies on the diverse servicescapes of airport facilities. It is believed that this research can serve as an important basic data and strategy for securing passenger safety and efficient measures for airlines’ in-flight safety information operation.

Suggested Citation

  • Hayoung Kim & Namryoung Lee, 2022. "The Effects of the In-Flight Safety Information Characteristics on the Safety Behavioral Intention of Airline Passengers," Sustainability, MDPI, vol. 14(5), pages 1-16, February.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:5:p:2819-:d:760967
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/5/2819/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/5/2819/
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Seungju Nam & Sejong Choi & Georgia Edell & Amartya De & Woon-Kyung Song, 2023. "Comparative Analysis of the Aviation Maintenance, Repair, and Overhaul (MRO) Industry in Northeast Asian Countries: A Suggestion for the Development of Korea’s MRO Industry," Sustainability, MDPI, vol. 15(2), pages 1-15, January.
    2. Collins Opoku Antwi & Jun Ren & Wenyu Zhang & Wilberforce Owusu-Ansah & Michael Osei Aboagye & Emmanuel Affum-Osei & Richard Adu Agyapong, 2022. "“I Am Here to Fly, but Better Get the Environment Right!” Passenger Response to Airport Servicescape," Sustainability, MDPI, vol. 14(16), pages 1-24, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:5:p:2819-:d:760967. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.