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Robotic Process Automation as a Digital Transformation Tool for Increasing Organizational Resilience in Polish Enterprises

Author

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  • Andrzej Sobczak

    (Collegium of Economic Analysis, Warsaw School of Economics, 162 Niepodległości Street, 02-554 Warsaw, Poland)

Abstract

The current digital transformation (additionally accelerated by the COVID-19 pandemic) is causing profound changes across a number of industries. Part of this revolution is the spread of Robotic Process Automation (RPA), which enables the automation of business processes by replacing human work with advanced software robots. One of the goals of the conducted research was to develop a classification of approaches to RPA positioning in enterprises. The author also identified differences in RPA positioning between individual industries. Based on conducted literature research, the author has proposed a proprietary classification for approaches to RPA positioning: conservative, efficiency improving, and strategic. This was subject to verification based on the results of empirical research using multidimensional correspondence analysis. The survey was conducted by the author in 2020 using the CAWI method: Credible (reliable) results were obtained from 238 Polish enterprises. The multidimensional correspondence analysis, conducted on the basis of the results of the empirical research confirmed that the approaches to RPA positioning in enterprises proposed by the author did occur in business practice. The outcome of the RPA classification became the basis for qualitative research (in the form of semi-structured interviews with expert practitioners) aimed at answering the question as to whether enterprises that strategically position RPA and treat it as a tool for digital transformation increase their organizational resilience. Up until now, however, no study has been found that focuses on how RPA increases organizational resilience or what its consequences are both at the research and application levels. This article fills the research gap in this area.

Suggested Citation

  • Andrzej Sobczak, 2022. "Robotic Process Automation as a Digital Transformation Tool for Increasing Organizational Resilience in Polish Enterprises," Sustainability, MDPI, vol. 14(3), pages 1-29, January.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:3:p:1333-:d:733029
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    Citations

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    Cited by:

    1. Jaisy Aghniarahim Putritamara & Budi Hartono & Hery Toiba & Hamidah Nayati Utami & Moh Shadiqur Rahman & Dewi Masyithoh, 2023. "Do Dynamic Capabilities and Digital Transformation Improve Business Resilience during the COVID-19 Pandemic? Insights from Beekeeping MSMEs in Indonesia," Sustainability, MDPI, vol. 15(3), pages 1-21, January.
    2. Francisco Olmo-García & Fernando Javier Crecente-Romero & María Teresa Val-Núñez & María Sarabia-Alegría, 2023. "Entrepreneurial activity in an environment of digital transformation: an analysis of relevant factors in the euro area," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.

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