IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i21p14574-d964567.html
   My bibliography  Save this article

Business Process-Organizational Structure (BP-OS) Performance Measurement Model and Problem-Solving Guidelines for Efficient Organizational Management in an Ontact Work Environment

Author

Listed:
  • Hokyeom Kim

    (Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang 37673, Korea)

  • Injun Choi

    (Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang 37673, Korea)

  • Jitaek Lim

    (Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang 37673, Korea)

  • Sanghyun Sung

    (Department of Management Information Systems, Gyeongsang National University, Jinju 52828, Korea)

Abstract

In the COVID-19 crisis, telecommuting has become one of the most powerful countermeasures against spreading infections. Companies cannot effectively implement telecommuting owing to difficulties predicting organizational performance and future problems and responding to them in advance. Furthermore, even after overcoming the crisis, it is expected that the performance of so-called “ontact” jobs involving telecommuting will increase rapidly in the new typical environment. Nevertheless, there has been no systematic study on a holistic response method considering work interruption time and lead time from work interruption in the ontact work environment. This study predicts organizational performance by modeling the impact of the ontact work environment on organizational performance and presents problem-solving guidelines from three perspectives: business process, organizational structure, and human resource allocation. Additionally, it presents a case study of a simulation model established by extending a previously developed enterprise simulation software. This study presents a scientific model for predicting organizational performance and solving problems in the ontact work environment, which is presently the most significant concern in companies. This facilitates decision-making to minimize damage based on predicting corporate performance in the ontact work environment.

Suggested Citation

  • Hokyeom Kim & Injun Choi & Jitaek Lim & Sanghyun Sung, 2022. "Business Process-Organizational Structure (BP-OS) Performance Measurement Model and Problem-Solving Guidelines for Efficient Organizational Management in an Ontact Work Environment," Sustainability, MDPI, vol. 14(21), pages 1-22, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:21:p:14574-:d:964567
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/21/14574/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/21/14574/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Berk, Lauren & Bertsimas, Dimitris & Weinstein, Alexander M. & Yan, Julia, 2019. "Prescriptive analytics for human resource planning in the professional services industry," European Journal of Operational Research, Elsevier, vol. 272(2), pages 636-641.
    2. Zia Ullah & Susana Álvarez-Otero & Mohammed Ali Bait Ali Sulaiman & Muhammad Safdar Sial & Naveed Ahmad & Miklas Scholz & Khaoula Omhand, 2021. "Achieving Organizational Social Sustainability through Electronic Performance Appraisal Systems: The Moderating Influence of Transformational Leadership," Sustainability, MDPI, vol. 13(10), pages 1-14, May.
    3. Kristina Palm & Ann Bergman & Calle Rosengren, 2020. "Towards More Proactive Sustainable Human Resource Management Practices? A Study on Stress Due to the ICT-Mediated Integration of Work and Private Life," Sustainability, MDPI, vol. 12(20), pages 1-13, October.
    4. Zulch, Gert & Grobel, Thomas, 1996. "Shaping the organization of order processing with the simulation tool FEMOS," International Journal of Production Economics, Elsevier, vol. 46(1), pages 251-260, December.
    5. Zhang, Shihang & Moeckel, Rolf & Moreno, Ana Tsui & Shuai, Bin & Gao, Jie, 2020. "A work-life conflict perspective on telework," Transportation Research Part A: Policy and Practice, Elsevier, vol. 141(C), pages 51-68.
    6. Hyunjung (Helen) Choi & Jin Young Lee & Youngjoon Choi & Yuxian Juan & Choong-Ki Lee, 2022. "How to Enhance Smart Work Effectiveness as a Sustainable HRM Practice in the Tourism Industry," Sustainability, MDPI, vol. 14(4), pages 1-16, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aniela Balacescu & Aurelia Patrascu & Loredana Maria Paunescu, 2021. "Adaptability to Teleworking in European Countries," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(58), pages 683-683, August.
    2. Anna Lewandowska & Zia Ullah & Fatima Saleh AlDhaen & Esra AlDhaen & Alina Yakymchuk, 2023. "Enhancing Organizational Social Sustainability: Exploring the Effect of Sustainable Leadership and the Moderating Role of Micro-Level CSR," Sustainability, MDPI, vol. 15(15), pages 1-16, August.
    3. Raniah Alsahafi & Ahmed Alzahrani & Rashid Mehmood, 2023. "Smarter Sustainable Tourism: Data-Driven Multi-Perspective Parameter Discovery for Autonomous Design and Operations," Sustainability, MDPI, vol. 15(5), pages 1-64, February.
    4. Minh Hieu Nguyen & Jimmy Armoogum, 2021. "Perception and Preference for Home-Based Telework in the COVID-19 Era: A Gender-Based Analysis in Hanoi, Vietnam," Sustainability, MDPI, vol. 13(6), pages 1-16, March.
    5. Marina Mondo & Gianfranco Cicotto & Jessica Pileri & Ester Cois & Silvia De Simone, 2023. "Promote Well-Being and Innovation in Sustainable Organizations: The Role of Job Crafting as Mediator," Sustainability, MDPI, vol. 15(11), pages 1-21, May.
    6. Seungho Yang & Tanvir Uddin Chowdhury & Ahmad Mohammadi & Peter Y. Park, 2022. "Development of a Method for Evaluating Social Distancing Situations on Urban Streets during a Pandemic," Sustainability, MDPI, vol. 14(14), pages 1-11, July.
    7. Wang, Xinyi & Kim, Sung Hoo & Mokhtarian, Patricia L., 2024. "Identifying teleworking-related motives and comparing telework frequency expectations in the post-pandemic world: A latent class choice modeling approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 186(C).
    8. Pan, Yu & He, Sylvia Y., 2022. "Analyzing COVID-19’s impact on the travel mobility of various social groups in China’s Greater Bay Area via mobile phone big data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 159(C), pages 263-281.
    9. Hirte, Georg & Laes, Renée & Gerike, Regine, 2023. "Working from self-driving cars," Transportation Research Part A: Policy and Practice, Elsevier, vol. 176(C).
    10. Beck, Matthew J. & Hensher, David A., 2022. "Working from home in Australia in 2020: Positives, negatives and the potential for future benefits to transport and society," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 271-284.
    11. Grażyna Bartkowiak & Agnieszka Krugiełka & Paulina Kostrzewa-Demczuk & Ryszard Dachowski & Katarzyna Gałek-Bracha, 2022. "Experiencing Stress among Different Professional Groups in the Context of Their Age," IJERPH, MDPI, vol. 19(2), pages 1-15, January.
    12. Bassant Adel Mostafa, 2021. "The Effect of Remote Working on Employees Wellbeing and Work-Life Integration during Pandemic in Egypt," International Business Research, Canadian Center of Science and Education, vol. 14(3), pages 1-41, March.
    13. Dunja Demirović Bajrami & Marko D. Petrović & Dejan Sekulić & Milan M. Radovanović & Ivana Blešić & Nikola Vuksanović & Marija Cimbaljević & Tatiana N. Tretiakova, 2022. "Significance of the Work Environment and Personal Resources for Employees’ Well-Being at Work in the Hospitality Sector," IJERPH, MDPI, vol. 19(23), pages 1-15, December.
    14. Hyunjung (Helen) Choi & Jin Young Lee & Youngjoon Choi & Yuxian Juan & Choong-Ki Lee, 2022. "How to Enhance Smart Work Effectiveness as a Sustainable HRM Practice in the Tourism Industry," Sustainability, MDPI, vol. 14(4), pages 1-16, February.
    15. Caulfield, Brian & Charly, Anna, 2022. "Examining the potential environmental and travel time saved benefits of remote working hubs," Transport Policy, Elsevier, vol. 127(C), pages 139-147.
    16. Ştefan-Alexandru Catană & Sorin-George Toma & Andreea Barbu, 2021. "The Effects of the COVID-19 Pandemic on Teleworking and Education in a Romanian Higher Education Institution: An Internal Stakeholders Perspective," IJERPH, MDPI, vol. 18(15), pages 1-17, August.
    17. Asmussen, Katherine E. & Mondal, Aupal & Bhat, Chandra R. & Pendyala, Ram M., 2023. "On modeling future workplace location decisions: An analysis of Texas employees," Transportation Research Part A: Policy and Practice, Elsevier, vol. 172(C).
    18. Esra AlDhaen, 2022. "Micro-Level CSR as a New Organizational Value for Social Sustainability Formation: A Study of Healthcare Sector in GCC Region," Sustainability, MDPI, vol. 14(19), pages 1-17, September.
    19. Zulch, Gert & Rinn, Andreas & Strate, Oliver, 2001. "Dynamic analysis of changes in decisional structures of production systems," International Journal of Production Economics, Elsevier, vol. 69(2), pages 239-252, January.
    20. Mahmut Kılıç & Orhan Uludağ, 2021. "The Effects of Transformational Leadership on Organizational Performance: Testing the Mediating Effects of Knowledge Management," Sustainability, MDPI, vol. 13(14), pages 1-27, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:21:p:14574-:d:964567. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.