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Key Success Factors for Medical Service Quality of Early Treatment and Rehabilitation for Children in Taiwan

Author

Listed:
  • Chieh-Yu Lin

    (Department of International Business, Chang Jung Christian University, Tainan 71101, Taiwan)

  • Fu-Chiang Shih

    (Business and Operations Management, Chang Jung Christian University, Tainan 71101, Taiwan)

  • Ming-Tao Chou

    (Department of Aviation and Maritime Transportation Management, Chang Jung Christian University, Tainan 71101, Taiwan)

  • Yi-Hui Ho

    (Department of International Business, Chang Jung Christian University, Tainan 71101, Taiwan)

Abstract

Early treatment and rehabilitation medical service is one of the important items in rehabilitation medicine. The service quality is critical for developing organizational sustainability. Therefore, the key success factors for the quality of such services are worthy of study. The main focus of this study is to explore the key success factors of the quality of early treatment and rehabilitation medical service in Taiwan. This study adopted an expert questionnaire for professional therapists related to rehabilitation care in Taiwan, and developed a total of 5 evaluation dimensions and 17 key success factors according to the concept of SERVQUAL. The analytic hierarchy process (AHP) method was used to analyze the expert questionnaires. The research results show that reliability is the most important dimension to construct quality early treatment and rehabilitation medical services. The seven key success factors affecting the quality of early treatment and rehabilitation medical services are in the order of “Professional treatment meets the needs of the case”, “Therapists have professional knowledge and skills”, “Professionalism gives parents and the case confidence”, “Professional advice can be understood by parents”, “The treatment equipment is consistent with the treatment provided by the therapists”, “Provide professional treatment in a timely and appropriate manner”, and “Therapists are enthusiastic and professional in handling case problems”. The practical implications of the research findings are also discussed in the study.

Suggested Citation

  • Chieh-Yu Lin & Fu-Chiang Shih & Ming-Tao Chou & Yi-Hui Ho, 2021. "Key Success Factors for Medical Service Quality of Early Treatment and Rehabilitation for Children in Taiwan," Sustainability, MDPI, vol. 13(24), pages 1-13, December.
  • Handle: RePEc:gam:jsusta:v:13:y:2021:i:24:p:14038-:d:706376
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    References listed on IDEAS

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    1. Sulaiman Mohammed Khalid & Khairul Anuar Mohd Ali & Zafir Khan Mohamed Makhbul & Mohd Helmi Ali & Siti Daleela Mohd Wahid, 2021. "Exploring the Effects of a Modified Higher Education Performance Service Quality Model on Organisational Sustainability: The Case of Malaysian Polytechnics," Sustainability, MDPI, vol. 13(14), pages 1-20, July.
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