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Diagnostic Convergent Interviewing to Inform Redesign Toward Sustainable Work Systems for Paramedics

Author

Listed:
  • Lara Thynne

    (Department of Management & Marketing, Swinburne University of Technology, Hawthorn VIC 3122, Australia)

  • John Rodwell

    (Department of Management & Marketing, Swinburne University of Technology, Hawthorn VIC 3122, Australia)

Abstract

Many paramedics are working under levels of fatigue that would warrant immediate removal from the workplaces in other industries and such high levels of fatigue indicate a work system that is not sustainable. Sustainable work systems (SWS) build on a sociotechnical systems approach to work redesign. To diagnose the key issues in a work system, and inform any redesign or interventions, a powerful diagnostic tool, such as convergent interviewing, may be helpful. Convergent interviewing was applied to a paramedic context, extending the standard sociotechnical systems approach to work and non-work systems. The inductive convergent interviewing process was able to encapsulate the complexity of the key issues associated with fatigue and recovery in the system that is the paramedics’ lives. The issues raised could then be used to inform system changes in a move toward more sustainable work practices for paramedics.

Suggested Citation

  • Lara Thynne & John Rodwell, 2019. "Diagnostic Convergent Interviewing to Inform Redesign Toward Sustainable Work Systems for Paramedics," Sustainability, MDPI, vol. 11(14), pages 1-12, July.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3932-:d:249799
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    Citations

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    Cited by:

    1. Kurt Chamberlain & Bethanie Storey & Jayden Brown & Scott Rayburg & John Rodwell & Melissa Neave, 2022. "Cleaning up Forever Chemicals in Construction: Informing Industry Change," Sustainability, MDPI, vol. 14(5), pages 1-11, March.
    2. Sophie Fischer & John Rodwell & Mark Pickering, 2021. "A Configurational Approach to Mergers and Acquisitions," Sustainability, MDPI, vol. 13(3), pages 1-15, January.
    3. Maddison Seeley & Hamish Hede & Mitchell Bylart & John Rodwell, 2023. "Diagnosing the Institutional Forces Impacting Australia’s Aerial Firefighting Capability," Sustainability, MDPI, vol. 15(2), pages 1-15, January.

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