Feature-Alignment-Based Cross-Platform Question Answering Expert Recommendation

Community question answering (CQA), with its flexible user interaction characteristics, is gradually becoming a new knowledge-sharing platform that allows people to acquire knowledge and share experiences. The number of questions is rapidly increasing with the open registration of communities and the massive influx of users, which makes it impossible to match many questions to suitable question answering experts (noted as experts) in a timely manner. Therefore, it is of great importance to perform expert recommendation in CQA. Existing expert recommendation algorithms only use data from a single platform, which is not ideal for new CQA platforms with sparse historical interaction and a small number of questions and users. Considering that many mature CQA platforms (source platforms) have rich historical interaction data and a large amount of questions and experts, this paper will fully mine the information and transfer it to new platforms with sparse data (target platform), which can effectively alleviate the data sparsity problem. However, the feature composition of questions and experts in different platforms is inconsistent, so the data from the source platform cannot be directly transferred for training in the target platform. Therefore, this paper proposes feature-alignment-based cross-platform question answering expert recommendation (FA-CPQAER), which can align expert and question features while transferring data. First, we use the rating predictor composed by the BP network for expert recommendation within the domains, and then the feature matching of questions and experts between two domains by similarity calculation is achieved for the purpose of using the information in the source platform to assist expert recommendation in the target platform. Meanwhile, we train a stacked denoising autoencoder (SDAE) in both domains, which can map user and question features to the same dimension and align the data distributions. Extensive experiments are conducted on two real CQA datasets, Toutiao and Zhihu datasets, and the results show that compared to the other advanced expert recommendation algorithms, this paper’s method achieves better results in the evaluation metrics of MAE, RMSE, Accuracy, and Recall, which fully demonstrates the effectiveness of the method in this paper to solve the data sparsity problem in expert recommendation.