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Twelve Tips for Inclusive Practice in Healthcare Settings

Author

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  • Brahmaputra Marjadi

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    Translational Health Research Institute, School of Medicine, Western Sydney University, Campbelltown, NSW 2560, Australia)

  • Joanne Flavel

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    Stretton Health Equity, Stretton Institute, School of Social Sciences, The University of Adelaide, Adelaide, SA 5005, Australia)

  • Kirsten Baker

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    Australian Research Consortium in Complementary and Integrative Medicine, Faculty of Health, University of Technology Sydney, Ultimo, NSW 2007, Australia)

  • Kristen Glenister

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    Department of Rural Health, The University of Melbourne, Wangaratta, VIC 3677, Australia)

  • Melissa Morns

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    The Australian Centre for Public and Population Health Research, University of Technology Sydney, Ultimo, NSW 2007, Australia)

  • Mel Triantafyllou

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    Health Research Institute, University of Canberra, Bruce, ACT 2617, Australia)

  • Penelope Strauss

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    Telethon Kids Institute, The University of Western Australia, Nedlands, WA 6009, Australia)

  • Brittany Wolff

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    School of Psychological Sciences, The University of Western Australia, Crawley, WA 6009, Australia)

  • Alexandra Marie Procter

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    School of Public Health, The University of Adelaide, Adelaide, SA 5005, Australia)

  • Zelalem Mengesha

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    Centre for Primary Health Care and Equity, The University of New South Wales, UNSW, Sydney, NSW 2025, Australia)

  • Scott Walsberger

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    ACON, Surry Hills, NSW 2010, Australia)

  • Xiaoxi Qiao

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    School of Public Health, The University of Queensland, Herston, QLD 4006, Australia)

  • Paul A. Gardiner

    (Diversity, Equity and Inclusion Special Interest Group, Public Health Association of Australia, Deakin, ACT 2600, Australia
    School of Public Health, The University of Queensland, Herston, QLD 4006, Australia)

Abstract

This paper outlines practical tips for inclusive healthcare practice and service delivery, covering diversity aspects and intersectionality. A team with wide-ranging lived experiences from a national public health association’s diversity, equity, and inclusion group compiled the tips, which were reiteratively discussed and refined. The final twelve tips were selected for practical and broad applicability. The twelve chosen tips are: (a) beware of assumptions and stereotypes, (b) replace labels with appropriate terminology, (c) use inclusive language, (d) ensure inclusivity in physical space, (e) use inclusive signage, (f) ensure appropriate communication methods, (g) adopt a strength-based approach, (h) ensure inclusivity in research, (i) expand the scope of inclusive healthcare delivery, (j) advocate for inclusivity, (k) self-educate on diversity in all its forms, and (l) build individual and institutional commitments. The twelve tips are applicable across many aspects of diversity, providing a practical guide for all healthcare workers (HCWs) and students to improve practices. These tips guide healthcare facilities and HCWs in improving patient-centered care, especially for those who are often overlooked in mainstream service provision.

Suggested Citation

  • Brahmaputra Marjadi & Joanne Flavel & Kirsten Baker & Kristen Glenister & Melissa Morns & Mel Triantafyllou & Penelope Strauss & Brittany Wolff & Alexandra Marie Procter & Zelalem Mengesha & Scott Wal, 2023. "Twelve Tips for Inclusive Practice in Healthcare Settings," IJERPH, MDPI, vol. 20(5), pages 1-11, March.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4657-:d:1089038
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    References listed on IDEAS

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