IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v20y2023i3p2158-d1046292.html
   My bibliography  Save this article

Could Failures in Peer to Peer Accommodation Be a Threat to Public Health and Safety? An Analysis of Users Experiences after the COVID-19 Pandemic

Author

Listed:
  • Maria del Mar Alonso-Almeida

    (Department of Business Organization, Faculty of Economics and Business Administration, Universidad Autónoma de Madrid, 29049 Madrid, Spain)

Abstract

Peer to Peer (P2P) accommodation has effected a disruptive change in cities and traditional tourist destinations, with considerable growth in the number of customers and hosts offering services worldwide. This growth is not without the problems that arise from service quality failures. Previous research has largely concentrated on positive consumer responses to P2P accommodation, while failures in service have been neglected. Research regarding the impacts of failures on health and safety issues is particularly scarce, especially after the pandemic. Therefore, this research is exploratory in nature and drew on the real experiences of 91 guests worldwide since the beginning the pandemic until 2022. It analyses failures in public health and safety regarding P2P accommodation, classifying them and expanding the categories in order to design recovery strategies to mitigate the negative impacts. The findings provide novel insights that help understand failures in P2P accommodation from a guest’s perspective. Moreover, this research suggests recommendations to platforms and hosts that will help improve the levels of service quality and trustfulness for this type of accommodation.

Suggested Citation

  • Maria del Mar Alonso-Almeida, 2023. "Could Failures in Peer to Peer Accommodation Be a Threat to Public Health and Safety? An Analysis of Users Experiences after the COVID-19 Pandemic," IJERPH, MDPI, vol. 20(3), pages 1-14, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2158-:d:1046292
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/20/3/2158/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/20/3/2158/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kyle Barron & Edward Kung & Davide Proserpio, 2021. "The Effect of Home-Sharing on House Prices and Rents: Evidence from Airbnb," Marketing Science, INFORMS, vol. 40(1), pages 23-47, January.
    2. María-del-Mar Alonso-Almeida & Fernando Borrajo-Millán & Liu Yi, 2019. "Are Social Media Data Pushing Overtourism? The Case of Barcelona and Chinese Tourists," Sustainability, MDPI, vol. 11(12), pages 1-17, June.
    3. DiNatale, Sadie & Lewis, Rebecca & Parker, Robert, 2018. "Short-term rentals in small cities in Oregon: Impacts and regulations," Land Use Policy, Elsevier, vol. 79(C), pages 407-423.
    4. Shuqair, Saleh & Pinto, Diego Costa & Mattila, Anna S., 2019. "Benefits of authenticity: Post-failure loyalty in the sharing economy," Annals of Tourism Research, Elsevier, vol. 78(C), pages 1-1.
    5. Gerwe, Oksana, 2021. "The Covid-19 pandemic and the accommodation sharing sector: Effects and prospects for recovery," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Michał Żemła, 2020. "Reasons and Consequences of Overtourism in Contemporary Cities—Knowledge Gaps and Future Research," Sustainability, MDPI, vol. 12(5), pages 1-20, February.
    2. Joanna Kowalczyk-Anioł & Karolina Kacprzak & Ewa Szafrańska, 2022. "How the COVID-19 Pandemic Affected the Functioning of Tourist Short-Term Rental Platforms (Airbnb and Vrbo) in Polish Cities," IJERPH, MDPI, vol. 19(14), pages 1-23, July.
    3. Mingfeng Tang & Mei Mei & Cuiwen Li & Xingyang Lv & Xushuang Li & Lihao Wang, 2020. "How does an individual’s default behavior on an online peer-to-peer lending platform influence an observer’s default intention?," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 6(1), pages 1-20, December.
    4. Gwarlann Kerviler & Nico Heuvinck & Elodie Gentina, 2022. "“Make an Effort and Show Me the Love!” Effects of Indexical and Iconic Authenticity on Perceived Brand Ethicality," Journal of Business Ethics, Springer, vol. 179(1), pages 89-110, August.
    5. Nuria Huete-Alcocer & Miguel Ángel Valero-Tévar, 2021. "Impact of Information Sources on Promoting Tourism in a Rural Region: The Case of the Roman Villa of Noheda," Sustainability, MDPI, vol. 13(14), pages 1-23, July.
    6. Zuo, Wenming & Bai, Weijing & Zhu, Wenfeng & He, Xinming & Qiu, Xinxin, 2022. "Changes in service quality of sharing accommodation: Evidence from airbnb," Technology in Society, Elsevier, vol. 71(C).
    7. Rickly, Jillian M., 2022. "A review of authenticity research in tourism: Launching the Annals of Tourism Research Curated Collection on authenticity," Annals of Tourism Research, Elsevier, vol. 92(C).
    8. Lauriane Belloy, 2022. "Short-term rental revenues after the lockdown : An advantage for natural areas but always in dense rental spaces," Working papers of Transitions Energétiques et Environnementales (TREE) hal-03671537, HAL.
    9. Viktorija Bobinaite & Inga Konstantinaviciute & Arvydas Galinis & Mária Bartek-Lesi & Viktor Rácz & Bettina Dézsi, 2022. "Energy Sufficiency in the Household Sector of Lithuania and Hungary: The Case of Heated Floor Area," Sustainability, MDPI, vol. 14(23), pages 1-19, December.
    10. Guillaume Monchambert, 2023. "Pricing of myopic multi-sided platforms: theory and application to carpooling," Working Papers halshs-03980205, HAL.
    11. Nocito, Samuel & Sartarelli, Marcello & Sobbrio, Francesco, 2023. "A beam of light: Media, tourism and economic development," Journal of Urban Economics, Elsevier, vol. 137(C).
    12. Hossain, Mokter & Mozahem, Najib Ali, 2022. "Drivers’ perceptions of the sharing economy for transport services," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    13. Dan Wang & Liang Yan & Fangli Ruan, 2022. "A Combined IO-DEMATEL Analysis for Evaluating Sustainable Effects of the Sharing Related Industries Development," Sustainability, MDPI, vol. 14(9), pages 1-23, May.
    14. Tomaso Duso & Claus Michelsen & Maximilian Schäfer & Kevin Ducbao Tran, 2021. "Airbnb and Rental Markets: Evidence from Berlin," Bristol Economics Discussion Papers 21/746, School of Economics, University of Bristol, UK.
    15. Fernando Borrajo-Millán & María-del-Mar Alonso-Almeida & María Escat-Cortes & Liu Yi, 2021. "Sentiment Analysis to Measure Quality and Build Sustainability in Tourism Destinations," Sustainability, MDPI, vol. 13(11), pages 1-14, May.
    16. Francisco José Chamizo-Nieto & Nuria Nebot-Gómez de Salazar & Carlos Rosa-Jiménez & Sergio Reyes-Corredera, 2023. "Touristification and Conflicts of Interest in Cruise Destinations: The Case of Main Cultural Tourism Cities on the Spanish Mediterranean Coast," Sustainability, MDPI, vol. 15(8), pages 1-26, April.
    17. Seungbee Choi & Jongho Won, 2023. "Exploring the Survival Mechanisms of Short-Term Rentals in Virginia: A Comparative Analysis of Rural versus Non-Rural Markets," Sustainability, MDPI, vol. 15(16), pages 1-17, August.
    18. Jianjia He & Thi Hoai Thuong Mai, 2021. "The Circular Economy: A Study on the Use of Airbnb for Sustainable Coastal Development in the Vietnam Mekong Delta," Sustainability, MDPI, vol. 13(13), pages 1-18, July.
    19. Minkyu Shin & Jiwoong Shin & Soheil Ghili & Jaehwan Kim, 2023. "The Impact of the Gig Economy on Product Quality Through the Labor Market: Evidence from Ridesharing and Restaurant Quality," Management Science, INFORMS, vol. 69(5), pages 2620-2638, May.
    20. Mihalic, Tanja, 2020. "Conceptualising overtourism: A sustainability approach," Annals of Tourism Research, Elsevier, vol. 84(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2158-:d:1046292. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.