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Nurse, Give Me the News! Understanding Support for and Opposition to a COVID-19 Health Screening System

Author

Listed:
  • Natalia Gulbransen-Diaz

    (School of Architecture, Design and Planning, The University of Sydney, Camperdown, NSW 2006, Australia)

  • Soojeong Yoo

    (Wellcome/EPSRC Centre for Interventional and Surgical Sciences (WEISS), University College London, London W1W 7TY, UK)

  • Audrey P. Wang

    (Biomedical Informatics and Digital Health, School of Medical Sciences, The University of Sydney, Camperdown, NSW 2006, Australia
    DHI Laboratory, Research Education Network, Western Sydney Local Health District, Westmead Health Precinct, Westmead, NSW 2145, Australia)

Abstract

Helping the sick and protecting the vulnerable has long been the credo of the health profession. In response to the coronavirus-disease-2019 (COVID-19 pandemic), hospitals and healthcare institutions have rapidly employed public health measures to mitigate patient and staff infection. This paper investigates staff and visitor responses to the COVID-19 eGate health screening system; a self-service technology (SST) which aims to protect health care workers and facilities from COVID-19. Our study evaluates the in situ deployment of the eGate, and employs a System Usability Scale (SUS) and questionnaire ( n = 220) to understand staff and visitor’s acceptance of the eGate. In detailing the themes relevant to those who advocate for the system and those who oppose it, we contribute towards a more detailed understanding of the use and non-use of health-screening SSTs. We conclude with a series of considerations for the design of future interactive screening systems within hospitals.

Suggested Citation

  • Natalia Gulbransen-Diaz & Soojeong Yoo & Audrey P. Wang, 2023. "Nurse, Give Me the News! Understanding Support for and Opposition to a COVID-19 Health Screening System," IJERPH, MDPI, vol. 20(2), pages 1-18, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:2:p:1164-:d:1029683
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    References listed on IDEAS

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    1. Anis Z. Chowdhury & K. S. Jomo, 2020. "Responding to the COVID-19 Pandemic in Developing Countries: Lessons from Selected Countries of the Global South," Development, Palgrave Macmillan;Society for International Deveopment, vol. 63(2), pages 162-171, December.
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    Cited by:

    1. Soojeong Yoo & Natalia Gulbransen-Diaz & Callum Parker & Audrey P. Wang, 2023. "Designing Digital COVID-19 Screening: Insights and Deliberations," IJERPH, MDPI, vol. 20(5), pages 1-17, February.

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