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Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study

Author

Listed:
  • Piotr Konrad Leszczyński

    (Faculty of Medical Sciences and Health Sciences, University of Natural Sciences and Humanities, 08-110 Siedlce, Poland)

  • Paulina Sobolewska

    (Clinic of Orthopedics and Pediatric Orthopedics, Medical University of Łódź, 90-419 Łódź, Poland)

  • Bożena Muraczyńska

    (Faculty of Medical Sciences and Health Sciences, University of Natural Sciences and Humanities, 08-110 Siedlce, Poland)

  • Paulina Gryz

    (Faculty of Medical Sciences and Health Sciences, University of Natural Sciences and Humanities, 08-110 Siedlce, Poland)

  • Adam Kwapisz

    (Clinic of Orthopedics and Pediatric Orthopedics, Medical University of Łódź, 90-419 Łódź, Poland)

Abstract

Background: The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients. Methods: Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland. Results: Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient’s satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217; p = 0.016) as well as with the waiting for EMSs (Spearman = 0.403; p = 0.008). Conclusions: Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services.

Suggested Citation

  • Piotr Konrad Leszczyński & Paulina Sobolewska & Bożena Muraczyńska & Paulina Gryz & Adam Kwapisz, 2022. "Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study," IJERPH, MDPI, vol. 19(3), pages 1-10, January.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:3:p:1232-:d:730998
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    References listed on IDEAS

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    1. Ewa Rzońca & Stanisław Paweł Świeżewski & Robert Gałązkowski & Agnieszka Bień & Arkadiusz Kosowski & Piotr Leszczyński & Patryk Rzońca, 2020. "Neonatal Transport in the Practice of the Crews of the Polish Medical Air Rescue: A Retrospective Analysis," IJERPH, MDPI, vol. 17(3), pages 1-13, January.
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    Cited by:

    1. Magdalena Biel & Katarzyna Grondys & Ane-Mari Androniceanu, 2022. "A Crisis in the Health System and Quality of Healthcare in Economically Developed Countries," IJERPH, MDPI, vol. 20(1), pages 1-21, December.

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