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The Moderation of Perceived Comfort and Relations with Patients in the Relationship between Secure Workplace Attachment and Organizational Citizenship Behaviors in Elderly Facilities Staff

Author

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  • Marcello Nonnis

    (Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy)

  • Alessandro Lorenzo Mura

    (Department of Developmental and Social Psychology, Sapienza University of Rome, 00185 Rome, Italy)

  • Fabrizio Scrima

    (Department of Psychology, Université de Rouen Normandie, 76130 Mont-Saint-Aignan, France)

  • Stefania Cuccu

    (Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy)

  • Ferdinando Fornara

    (Department of Pedagogy, Psychology, Philosophy, University of Cagliari, 09123 Cagliari, Italy)

Abstract

This study focuses on caregivers who work in residential facilities (RFs) for the elderly, and specifically on their organizational citizenship behaviors (OCBs) in relation to their interaction respectively with the overall context (workplace attachment dimension), the spatial-physical environment (perceived environmental comfort), and the social environment (relationship with patients). A sample of health care workers (medical or health care specialists, nurses, and office employees, n = 129) compiled a self-report paper-pencil questionnaire, which included scales measuring the study variables. The research hypotheses included secure workplace attachment style as independent variable, OCBs as the dependent variable, and perceived comfort and relations with patients as moderators. Results showed that both secure workplace attachment and perceived comfort promote OCBs, but the latter counts especially as a compensation of an insecure workplace attachment. As expected, difficult relationships with patients hinder the relationship between secure workplace attachment style and OCBs. In sum, our study highlights the importance of the joint consideration of the psychological, social, and environmental dimensions for fostering positive behaviors in caregivers employed in elderly care settings.

Suggested Citation

  • Marcello Nonnis & Alessandro Lorenzo Mura & Fabrizio Scrima & Stefania Cuccu & Ferdinando Fornara, 2022. "The Moderation of Perceived Comfort and Relations with Patients in the Relationship between Secure Workplace Attachment and Organizational Citizenship Behaviors in Elderly Facilities Staff," IJERPH, MDPI, vol. 19(2), pages 1-17, January.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:2:p:963-:d:725593
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    References listed on IDEAS

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    1. Reena Devi & Graham Martin & Jay Banerjee & Louise Butler & Tim Pattison & Lesley Cruickshank & Caroline Maries-Tillott & Tracie Wilson & Sarah Damery & Julienne Meyer & Antonius Poot & Peter Chamberl, 2020. "Improving the Quality of Care in Care Homes Using the Quality Improvement Collaborative Approach: Lessons Learnt from Six Projects Conducted in the UK and The Netherlands," IJERPH, MDPI, vol. 17(20), pages 1-21, October.
    2. Javier López & Gema Pérez-Rojo & Cristina Noriega & Cristina Velasco, 2021. "Personal and Work-Related Factors Associated with Good Care for Institutionalized Older Adults," IJERPH, MDPI, vol. 18(2), pages 1-12, January.
    3. Mealem, Yosef & Siniver, Erez & Yaniv, Gideon, 2012. "Patient compliance, physician empathy and financial incentives within a principal-agent framework," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 41(6), pages 827-830.
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    Cited by:

    1. Alessandro Lorenzo Mura & Silvia Ariccio & Teresa Villani & Flavia Bonaiuto & Marino Bonaiuto, 2023. "The Physical Environment in Remote Working: Development and Validation of Perceived Remote Workplace Environment Quality Indicators (PRWEQIs)," Sustainability, MDPI, vol. 15(4), pages 1-16, February.

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