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Reframing Patient Experience Approaches and Methods to Achieve Patient-Centeredness in Healthcare: Scoping Review

Author

Listed:
  • Eun-Jeong Kim

    (Department of Otorhinolaryngology-Head and Neck Surgery, The Catholic Medical Center, The Catholic University of Korea, Seoul 06591, Korea)

  • Inn-Chul Nam

    (Department of Otorhinolaryngology-Head and Neck Surgery, Incheon St. Mary’s Hospital, The Catholic University of Korea, Seoul 21431, Korea)

  • Yoo-Ri Koo

    (Department of Service Design, Graduate School of Industrial Arts, Hongik University, Seoul 04066, Korea)

Abstract

(1) There has been growing attention among healthcare researchers on new and innovative methodologies for improving patient experience. This study reviewed the approaches and methods used in current patient experience research by applying the perspective of design thinking to discuss practical methodologies for a patient-centered approach and creative problem-solving. (2) A scoping review was performed to identify research trends in healthcare. A four-stage design thinking process (“Discover”, “Define”, “Develop”, and “Deliver”) and five themes (“User focus”, “Problem-framing”, “Visualization”, “Experimentation”, and “Diversity”), characterizing the concept, were used for the analysis framework. (3) After reviewing 67 studies, the current studies show that the iterative process of divergent and convergent thinking is lacking, which is a core concept of design thinking, and it is necessary to employ an integrative methodology to actively apply collaborative, multidisciplinary, and creative attributes for a specific and tangible solution. (4) For creative problem-solving to improve patient experience, we should explore the possibilities of various solutions by an iterative process of divergent and convergent thinking. A concrete and visualized solution should be sought through active user interactions from various fields. For this, a specific methodology that allows users to collaborate by applying the integrative viewpoint of design thinking should be introduced.

Suggested Citation

  • Eun-Jeong Kim & Inn-Chul Nam & Yoo-Ri Koo, 2022. "Reframing Patient Experience Approaches and Methods to Achieve Patient-Centeredness in Healthcare: Scoping Review," IJERPH, MDPI, vol. 19(15), pages 1-19, July.
  • Handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:9163-:d:872902
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    Citations

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    Cited by:

    1. Gabriella Piscopo & Simona Mormile & Paola Adinolfi & Andrzej Piotrowski, 2023. "Digital Health, Telemedicine, and Patient-centeredness: New Trends for Italian Healthcare after COVID-19," MECOSAN, FrancoAngeli Editore, vol. 2023(125), pages 29-46.
    2. Angela Cristiana Palazzo & Matteo Bertelli & Jacopo Gaspari, 2024. "A Systemic Review on the Adoption of Service Design Practices to Improve the Quality of User Experience and Organization in the Healthcare Environment," Sustainability, MDPI, vol. 16(13), pages 1-20, June.

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