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Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters

Author

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  • Da-Yee Jeung

    (Department of Dental Hygiene, Hanyang Womans University, Seoul 04763, Korea)

  • Sei-Jin Chang

    (Department of Preventive Medicine, Yonsei University Wonju College of Medicine, Wonju 26426, Korea
    Institute of Environmental & Occupational Medicine, Yonsei University Wonju College of Medicine, Wonju 26426, Korea)

Abstract

This study examined the association of emotional labor and organizational climate with burnout and elucidated the moderating effect of organizational climate on the relationship between emotional labor and burnout among 18,936 Korean firefighters (male: 17,790, 93.9%, female: 1146, 6.1%). To examine the effects of organizational climate on the relationships between five sub-scales of emotional labor and burnout, four groups were created using various combinations of emotional labor (“normal” vs. “risk”) and organizational climate (“good” vs. “bad”): (1) “normal” and “good” (Group I), (2) “normal” and “bad” (Group II), (3) “risk” and “good” (Group III), and (4) “risk” and “bad” (Group IV). A hierarchical multiple linear regression analysis indicated that firefighters’ burnout was significantly higher in the group with “bad” than “good” organizational climate and was significantly higher among people with “risk” than “normal” emotional labor. Combined effects of organizational climate with emotional labor on burnout were observed in all five sub-scales. Groups II, III, and IV were more likely to experience burnout than Group I (trend p < 0.001). Additionally, the moderating effects of organizational climate on the relationship between the five sub-scales of emotional labor and burnout were observed, except for factor 5. These results emphasize the importance of stress management to alleviate burnout caused by emotional labor at the organizational level and coping strategies to reinforce the personal potentiality suitable to organizational norms at the individual level.

Suggested Citation

  • Da-Yee Jeung & Sei-Jin Chang, 2021. "Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters," IJERPH, MDPI, vol. 18(3), pages 1-12, January.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:3:p:914-:d:484602
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    References listed on IDEAS

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    1. Elvira Cicognani & Luca Pietrantoni & Luigi Palestini & Gabriele Prati, 2009. "Emergency Workers’ Quality of Life: The Protective Role of Sense of Community, Efficacy Beliefs and Coping Strategies," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 94(3), pages 449-463, December.
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    Cited by:

    1. Ji Sun Ha & Jin Ah Kim, 2021. "The Importance of an Emotional Expression Guide to Prevent Work-Related Health Problems in Emotional Laborers," IJERPH, MDPI, vol. 18(13), pages 1-13, June.
    2. Chenhui Ouyang & Yongyue Zhu & Zhiqiang Ma & Xinyi Qian, 2022. "Why Employees Experience Burnout: An Explanation of Illegitimate Tasks," IJERPH, MDPI, vol. 19(15), pages 1-18, July.
    3. Jaeyoung Lim & Kuk-Kyoung Moon, 2023. "Exploring the Effect of Emotional Labor on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from Korean Firefighters," IJERPH, MDPI, vol. 20(5), pages 1-18, March.

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