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What Are the Experiences of Emotional Labor and Workplace Violence that Are More Harmful to Health in Korean Workforce?

Author

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  • Won Ju Hwang

    (College of Nursing Science, Kyung Hee University, Seoul 02447, Korea)

  • Hye Kyung Yang

    (College of Nursing Science, Kyung Hee University, Seoul 02447, Korea)

  • Ji Hye Kim

    (Research Institute of Korean Medicine Policy, Daejeon 34054, Korea)

Abstract

(1) Background: This study aims to investigate the impact of emotional labor and workplace violence on sleep disturbance, depression, and health status in workers. (2) Methods: Data from 34,742 participants of the 2011–2014 Korean Working Conditions Survey were included in this study. We compared the incidence of sleep disturbance, depression, and health status according to emotional labor and workplace violence and used logistic regression to analyze factors that affect health status. (3) Results: Emotional laborers were more likely to experience sleep disturbance, depression and anxiety, and muscle pain. Workers who have experienced workplace violence were more likely to experience depression and anxiety, abdominal pain, and sleep disturbance. (4) Conclusion: Emotional labor and workplace violence have a grave impact on physical and mental health, with particularly greater effects on mental health. In addition, workplace violence has a greater health impact than emotional labor. The findings of this study suggest the need to implement programs that stabilize and heal workers who have experienced emotional labor and to enforce regulations and policies to protect workers from verbal and physical abuse.

Suggested Citation

  • Won Ju Hwang & Hye Kyung Yang & Ji Hye Kim, 2020. "What Are the Experiences of Emotional Labor and Workplace Violence that Are More Harmful to Health in Korean Workforce?," IJERPH, MDPI, vol. 17(21), pages 1-17, October.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:21:p:8019-:d:437940
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    References listed on IDEAS

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    1. Hongbiao Yin & Shenghua Huang & Wenlan Wang, 2016. "Work Environment Characteristics and Teacher Well-Being: The Mediation of Emotion Regulation Strategies," IJERPH, MDPI, vol. 13(9), pages 1-16, September.
    2. Yuh-Jin Chung & Woo-Chul Jung & Hyunjoo Kim & Seong-Sik Cho, 2017. "Association of Emotional Labor and Occupational Stressors with Depressive Symptoms among Women Sales Workers at a Clothing Shopping Mall in the Republic of Korea: A Cross-Sectional Study," IJERPH, MDPI, vol. 14(12), pages 1-9, November.
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    Cited by:

    1. Chia-Ming Liu & Li-Min Chuang & Su-Chiu Hsiao, 2022. "Emotional Labor and Its Related Factors in Clinical Nurses," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 12(4), pages 1-3.

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