IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v17y2020i18p6658-d412728.html
   My bibliography  Save this article

Examining the Effect of Overload on the MHealth Application Resistance Behavior of Elderly Users: An SOR Perspective

Author

Listed:
  • Yuanyuan Cao

    (School of Management, Hangzhou Dianzi University, Hangzhou 310038, China)

  • Junjun Li

    (School of Management, Hangzhou Dianzi University, Hangzhou 310038, China)

  • Xinghong Qin

    (School of Management Science and Engineering, Chongqing Technology and Business University, Chongqing 400067, China
    School of Management and Economics, University of Electronic Science and Technology of China, Chengdu 610054, China)

  • Baoliang Hu

    (School of Management, Hangzhou Dianzi University, Hangzhou 310038, China)

Abstract

Aging has increased the burden of social medical care. Mobile health (mHealth) services provide an effective way to alleviate this pressure. However, the actual usage of mHealth services for elderly users is still very low. The extant studies mainly focused on elderly users’ mHealth adoption behavior, but resistance behavior has not been sufficiently explored by previous research. A present study tried to remedy this research gap by examining the effect of overload factors on the mHealth application resistance behavior based on the stimulus-organism-response (SOR) framework. The results indicated that information overload and system feature overload of an mHealth application increased the fatigue and technostress of the elderly user, which further increased their resistance behavior. Meanwhile, we integrated the intergeneration support with the SOR model to identify the buffer factor of the elderly user’s resistance behavior. The results showed that intergenerational support not only directly decrease the elderly user’s mHealth application resistance behavior, but also moderates (weaken) the effects of fatigue and technostress on resistance behavior. The present study also provided several valuable theoretical and practical implications.

Suggested Citation

  • Yuanyuan Cao & Junjun Li & Xinghong Qin & Baoliang Hu, 2020. "Examining the Effect of Overload on the MHealth Application Resistance Behavior of Elderly Users: An SOR Perspective," IJERPH, MDPI, vol. 17(18), pages 1-23, September.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:18:p:6658-:d:412728
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/17/18/6658/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/17/18/6658/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    2. Shahriar Akter & John D'Ambra & Pradeep Ray, 2011. "Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS)," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 62(1), pages 100-116, January.
    3. Sixsmith, J. & Sixsmith, A. & Fänge, A. Malmgren & Naumann, D. & Kucsera, C. & Tomsone, S. & Haak, M. & Dahlin-Ivanoff, S. & Woolrych, R., 2014. "Healthy ageing and home: The perspectives of very old people in five European countries," Social Science & Medicine, Elsevier, vol. 106(C), pages 1-9.
    4. Shahriar Akter & John D'Ambra & Pradeep Ray, 2011. "Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS)," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 62(1), pages 100-116, January.
    5. Alam, Mohammad Zahedul & Hu, Wang & Kaium, Md Abdul & Hoque, Md Rakibul & Alam, Mirza Mohammad Didarul, 2020. "Understanding the determinants of mHealth apps adoption in Bangladesh: A SEM-Neural network approach," Technology in Society, Elsevier, vol. 61(C).
    6. Tsai, Juin-Ming & Cheng, Min-Jhih & Tsai, Her-Her & Hung, Shiu-Wan & Chen, Ya-Ling, 2019. "Acceptance and resistance of telehealth: The perspective of dual-factor concepts in technology adoption," International Journal of Information Management, Elsevier, vol. 49(C), pages 34-44.
    7. Thara Ravindran & Alton Chua Yeow Kuan & Dion Goh Hoe Lian, 2014. "Antecedents and effects of social network fatigue," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 65(11), pages 2306-2320, November.
    8. Guo, Yuanyuan & Lu, Zhenzhen & Kuang, Haibo & Wang, Chaoyou, 2020. "Information avoidance behavior on social network sites: Information irrelevance, overload, and the moderating role of time pressure," International Journal of Information Management, Elsevier, vol. 52(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Arenas Gaitán, Jorge & Ramírez-Correa, Patricio E., 2023. "COVID-19 and telemedicine: A netnography approach," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    2. Brendan Chukwuemeka Ezeudoka & Mingyue Fan, 2024. "Exploring the impact of digital distrust on user resistance to e-health services among older adults: the moderating effect of anticipated regret," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
    3. Hannah Ramsden Marston & Linda Shore & P.J. White, 2020. "How does a (Smart) Age-Friendly Ecosystem Look in a Post-Pandemic Society?," IJERPH, MDPI, vol. 17(21), pages 1-43, November.
    4. Yizhi Liu & Xuan Lu & Chengjiang Li & Gang Zhao, 2022. "The Influence of Content Presentation on Users’ Intention to Adopt mHealth Applications: Based on the S-O-R Theoretical Model," Sustainability, MDPI, vol. 14(16), pages 1-20, August.
    5. Mingyue Fan & Brendan Chukwuemeka Ezeudoka & Sikandar Ali Qalati, 2024. "Exploring the resistance to e-health services in Nigeria: an integrative model based upon the theory of planned behavior and stimulus-organism-response," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xiu-Kin Loh & Voon-Hsien Lee & Xiu-Ming Loh & Garry Wei-Han Tan & Keng-Boon Ooi & Yogesh K. Dwivedi, 2022. "The Dark Side of Mobile Learning via Social Media: How Bad Can It Get?," Information Systems Frontiers, Springer, vol. 24(6), pages 1887-1904, December.
    2. Gupta, Prashant & Seetharaman, A. & Raj, John Rudolph, 2013. "The usage and adoption of cloud computing by small and medium businesses," International Journal of Information Management, Elsevier, vol. 33(5), pages 861-874.
    3. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
    4. Sheng, Margaret L. & Natalia, Natalia & Hsieh, C.Y., 2022. "Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    5. Ming Yang & Jinglu Jiang & Melody Kiang & Fangyun Yuan, 2022. "Re-Examining the Impact of Multidimensional Trust on Patients’ Online Medical Consultation Service Continuance Decision," Information Systems Frontiers, Springer, vol. 24(3), pages 983-1007, June.
    6. Alam, Mohammad Zahedul & Hu, Wang & Kaium, Md Abdul & Hoque, Md Rakibul & Alam, Mirza Mohammad Didarul, 2020. "Understanding the determinants of mHealth apps adoption in Bangladesh: A SEM-Neural network approach," Technology in Society, Elsevier, vol. 61(C).
    7. Hedaya Abusafiya & Saad Suliman, 2017. "Causes and Effects of Cost Overrun on Construction Project in Bahrain: Part 2 (PLS-SEM Path Modelling)," Modern Applied Science, Canadian Center of Science and Education, vol. 11(7), pages 1-28, July.
    8. Fatih Özcan & Meral Elçi, 2020. "Employees’ Perception of CSR Affecting Employer Brand, Brand Image, and Corporate Reputation," SAGE Open, , vol. 10(4), pages 21582440209, November.
    9. Rasoolimanesh, S. Mostafa & Jaafar, Mastura & Ahmad, A. Ghafar & Barghi, Rabeeh, 2017. "Community participation in World Heritage Site conservation and tourism development," Tourism Management, Elsevier, vol. 58(C), pages 142-153.
    10. Ranjan Chaudhuri & Sheshadri Chatterjee & Demetris Vrontis & Alkis Thrassou, 2024. "Adoption of robust business analytics for product innovation and organizational performance: the mediating role of organizational data-driven culture," Annals of Operations Research, Springer, vol. 339(3), pages 1757-1791, August.
    11. Yizhi Liu & Xuan Lu & Chengjiang Li & Gang Zhao, 2022. "The Influence of Content Presentation on Users’ Intention to Adopt mHealth Applications: Based on the S-O-R Theoretical Model," Sustainability, MDPI, vol. 14(16), pages 1-20, August.
    12. Yang, Hongjun & Zhang, Shengtai, 2022. "Social media affordances and fatigue: The role of privacy concerns, impression management concerns, and self-esteem," Technology in Society, Elsevier, vol. 71(C).
    13. Inwon Kang & Yiya Zhang & Sungjoon Yoo, 2020. "Elaboration of Social Media Performance Measures: From the Perspective of Social Media Discontinuance Behavior," Sustainability, MDPI, vol. 12(19), pages 1-22, September.
    14. Chee-Hua Chin & May-Chiun Lo & T. Ramayah, 2013. "Market Orientation and Organizational Performance," SAGE Open, , vol. 3(4), pages 21582440135, November.
    15. Ayesha Masood & Adeel Luqman & Yang Feng & Fakhar Shahzad, 2022. "Untangling the Adverse Effect of SNS Stressors on Academic Performance and Its Impact on Students’ Social Media Discontinuation Intention: The Moderating Role of Guilt," SAGE Open, , vol. 12(1), pages 21582440221, March.
    16. May-Chiun Lo & T. Ramayah & Helen Lee Hui Hui, 2014. "Rural Communities Perceptions and Attitudes towards Environment Tourism Development," Journal of Sustainable Development, Canadian Center of Science and Education, vol. 7(4), pages 1-84, July.
    17. Huan-Ming Chuang & Yi-Deng Liao, 2021. "Sustainability of the Benefits of Social Media on Socializing and Learning: An Empirical Case of Facebook," Sustainability, MDPI, vol. 13(12), pages 1-20, June.
    18. Motamarri, Saradhi & Akter, Shahriar & Hossain, Md Afnan & Dwivedi, Yogesh K, 2022. "How does remote analytics empowerment capability payoff in the emerging industrial revolution?," Journal of Business Research, Elsevier, vol. 144(C), pages 1163-1174.
    19. Jaafar, Mastura & Noor, Shuhaida Md & Rasoolimanesh, S. Mostafa, 2015. "Perception of young local residents toward sustainable conservation programmes: A case study of the Lenggong World Cultural Heritage Site," Tourism Management, Elsevier, vol. 48(C), pages 154-163.
    20. Akter, Mansura & Akter, Shahriar & Rahman, Mahfuzur & Priporas, Constantinos Vasilios, 2023. "Mapping the barriers to socio-economic freedom in internationalisation of women-owned SMEs: Evidence from a developing country," Journal of International Management, Elsevier, vol. 29(6).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:17:y:2020:i:18:p:6658-:d:412728. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.