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Experience of Good Practice in an Occupational Accident Mutual Insurance Society, Based on the Voice of Patients and Professionals

Author

Listed:
  • Diego Moya

    (Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain)

  • Mar Iglesias

    (Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain)

  • Rafael Manzanera

    (Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain)

  • Fernanda de la Torre

    (Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain)

  • Manel Plana

    (Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain)

  • Gloria Gálvez

    (Hospital Vall Hebron, Barcelona, 08035 Cataluña, Spain)

  • Mercedes Guilabert

    (Health Psychology Department, Universidad Miguel Hernández, Elche, 03202 Comunidad Valenciana, Spain)

Abstract

In Spain, the protection of workers’ health is organized through what are known as occupational accident mutual insurance societies. While health protection is a fundamental issue within a mutual society, dimensions, such as patient quality and safety, are measured in the same way as in the conventional healthcare sector. However, in mutual societies, it is traditionally acknowledged that experiences of medical evaluation systems of healthcare provision and quality improvement are less frequent. The following is an example of how a Quality Plan has been structured within an organization with these characteristics, and instruments and measures have been developed to capture information in decision making from the perspective of patients and professionals. The Quality Plan represents the ongoing commitment of this organization to achieve patient-centered care. These changes revolve around these measures and, therefore, it is defined as a good practice.

Suggested Citation

  • Diego Moya & Mar Iglesias & Rafael Manzanera & Fernanda de la Torre & Manel Plana & Gloria Gálvez & Mercedes Guilabert, 2019. "Experience of Good Practice in an Occupational Accident Mutual Insurance Society, Based on the Voice of Patients and Professionals," IJERPH, MDPI, vol. 16(20), pages 1-12, October.
  • Handle: RePEc:gam:jijerp:v:16:y:2019:i:20:p:3856-:d:275600
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    References listed on IDEAS

    as
    1. Rafael Manzanera & Diego Moya & Mercedes Guilabert & Manel Plana & Gloria Gálvez & Jordi Ortner & José Joaquín Mira, 2018. "Quality Assurance and Patient Safety Measures: A Comparative Longitudinal Analysis," IJERPH, MDPI, vol. 15(8), pages 1-8, July.
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    Cited by:

    1. Diego Moya & Mercedes Guilabert & Rafael Manzanera & Gloria Gálvez & Marta Torres & Adriana López-Pineda & María Lourdes Jiménez & José Joaquín Mira, 2023. "Differences in Perception of Healthcare Management between Patients and Professionals," IJERPH, MDPI, vol. 20(5), pages 1-18, February.

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