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The Impact of Caller Gender on Telephone Crisis-Helpline Workers’ Interpretation of Suicidality in Caller Vignettes

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  • Tara Hunt

    (School of Medicine, University of Wollongong, Wollongong, NSW 2522, Australia
    llawarra Health and Medical Research Institute, Wollongong, NSW 2522, Australia
    Centre for Mental Illness in Nowra District: Goals and Prevention (MINDtheGaP), Nowra, NSW 2541, Australia)

  • Coralie J. Wilson

    (School of Medicine, University of Wollongong, Wollongong, NSW 2522, Australia
    llawarra Health and Medical Research Institute, Wollongong, NSW 2522, Australia
    Centre for Mental Illness in Nowra District: Goals and Prevention (MINDtheGaP), Nowra, NSW 2541, Australia
    Centre for Mental Health, University of Melbourne, Melbourne, VIC 3010, Australia)

  • Peter Caputi

    (School of Psychology, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Ian Wilson

    (School of Medicine, University of Wollongong, Wollongong, NSW 2522, Australia)

  • Alan Woodward

    (Centre for Mental Illness in Nowra District: Goals and Prevention (MINDtheGaP), Nowra, NSW 2541, Australia
    Centre for Mental Health, University of Melbourne, Melbourne, VIC 3010, Australia
    Lifeline Research Foundation, Lifeline Australia, Canberra, ACT 2601, Australia
    Suicide Prevention Australia, Sydney, NSW 2000, Australia)

Abstract

Telephone crisis-line workers (TCWs) are trained in a variety of techniques and skills to facilitate the identification of suicidal callers. One factor that may influence the implementation of these skills is gender. This study used an experimental design to explore whether helpline callers being identified as male or female is associated with TCWs’ ratings of callers’ potential for suicide risk and TCWs’ intention to use support- or intervention-oriented skills with callers. Data were collected using an online self-report survey in an Australian sample of 133 TCWs. The results suggest that under some circumstances the callers’ gender might influence TCWs’ intention to use intervention-oriented skills with the caller. Implications for the training of telephone crisis workers, and those trained in suicide prevention more broadly are discussed.

Suggested Citation

  • Tara Hunt & Coralie J. Wilson & Peter Caputi & Ian Wilson & Alan Woodward, 2018. "The Impact of Caller Gender on Telephone Crisis-Helpline Workers’ Interpretation of Suicidality in Caller Vignettes," IJERPH, MDPI, vol. 15(4), pages 1-15, April.
    • Handle: RePEc:gam:jijerp:v:15:y:2018:i:4:p:831-:d:142687
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    References listed on IDEAS

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    1. Tara Hunt & Coralie Wilson & Peter Caputi & Ian Wilson & Alan Woodward, 2018. "Patterns of Signs That Telephone Crisis Support Workers Associate with Suicide Risk in Telephone Crisis Line Callers," IJERPH, MDPI, vol. 15(2), pages 1-13, January.
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    Cited by:

    1. Katherine Trail & Michael J. Wilson & Simon M. Rice & Tara Hunt & Jane Pirkis & Zac E. Seidler, 2022. "“I Called When I Was at My Lowest”: Australian Men’s Experiences of Crisis Helplines," IJERPH, MDPI, vol. 19(15), pages 1-17, July.
    2. Merike Sisask & Kairi Kõlves, 2018. "Towards a Greater Understanding of Suicidal Behaviour and Its Prevention," IJERPH, MDPI, vol. 15(8), pages 1-8, August.

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    1. Katherine Trail & Michael J. Wilson & Simon M. Rice & Tara Hunt & Jane Pirkis & Zac E. Seidler, 2022. "“I Called When I Was at My Lowest”: Australian Men’s Experiences of Crisis Helplines," IJERPH, MDPI, vol. 19(15), pages 1-17, July.
    2. Merike Sisask & Kairi Kõlves, 2018. "Towards a Greater Understanding of Suicidal Behaviour and Its Prevention," IJERPH, MDPI, vol. 15(8), pages 1-8, August.

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