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Research on the Introduction of a Robotic Process Automation (RPA) System in Small Accounting Firms in Taiwan

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  • Hsing-Hua Hsiung

    (Department of Accounting, Faculty of Management, Chaoyang University of Technology, 168 Jifeng E. Rd., Wufeng District, Taichung 41349, Taiwan)

  • Juo-Lien Wang

    (Department of Accounting, Faculty of Management, Chaoyang University of Technology, 168 Jifeng E. Rd., Wufeng District, Taichung 41349, Taiwan)

Abstract

This study explores the characteristics that influence the success factors of accounting firms in the introduction of a RPA system. The RPA system success factors used in this paper are based on the measurements of the Technology Acceptance Model (TAM) and the Information System Success Model (ISS). In this paper, a questionnaire survey method was used, and a total of 140 questionnaires were distributed to 70 small accounting firms in Taiwan. The results of this study showed that three characteristic factors—male, higher familiarity with the system and high CEO support—were significantly positively correlated with the success factors of the RPA system in accounting firms. Due to resource constraints, small- and medium-sized accounting firms have gone through a more difficult journey of digital transformation than the Big Four. Therefore, research on digital transformation with small- and medium-sized firms as samples is a topic worthy of attention. The research conclusions of this paper can provide a reference for the accounting digital transformation strategies of the accounting industry and educational institutions.

Suggested Citation

  • Hsing-Hua Hsiung & Juo-Lien Wang, 2022. "Research on the Introduction of a Robotic Process Automation (RPA) System in Small Accounting Firms in Taiwan," Economies, MDPI, vol. 10(8), pages 1-18, August.
    • Handle: RePEc:gam:jecomi:v:10:y:2022:i:8:p:200-:d:891757
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    Cited by:

    1. Grosu, Veronica & Cosmulese, Cristina Gabriela & Socoliuc, Marian & Ciubotariu, Marius-Sorin & Mihaila, Svetlana, 2023. "Testing accountants' perceptions of the digitization of the profession and profiling the future professional," Technological Forecasting and Social Change, Elsevier, vol. 193(C).

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