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On the record: a conversation with Herb Kelleher

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  • anonymous

Abstract

When asked about the secret to Southwest Airlines' success, Herb Kelleher jokingly replies, \\"Charismatic leadership.\\" Beyond that, being the only major U.S. airline to make a profit every year since 1972 has come down to three factors: having a contrarian strategy and sticking to it, keeping costs down in good times so the company is prepared for the bad times and - perhaps most important - treating employees well and trusting them to do their jobs.

Suggested Citation

  • anonymous, 2007. "On the record: a conversation with Herb Kelleher," Southwest Economy, Federal Reserve Bank of Dallas, issue Nov, pages 8-9.
    • Handle: RePEc:fip:feddse:y:2007:i:nov:p:8-9:n:6
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    Cited by:

    1. Federica Doni & Silvia Rossetti & Roberto Verona, 2017. "Performance Reporting Choices after the Adoption of IAS 1 Revised: Comparative Evidence from Europe and the USA," International Journal of Economics and Financial Issues, Econjournals, vol. 7(4), pages 558-574.

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    Keywords

    Airlines;

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