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Technology Adoption and the Changing Role and Background of Clerical Workers

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Abstract

From 1980 through 2015, the share of clerical jobs in the employed labor force declined more significantly in large and expensive cities than in smaller cities. Moreover, the remaining workers performing these occupations in large and expensive cities had, on average, higher education levels and were more likely to perform tasks usually done by managerial and professional personnel when compared to their small-city counterparts. In this Economic Commentary, we show how these patterns are related to the uneven adoption of information communication technologies (ICT) across geographies and discuss adoption’s impact on clerical jobs’ tasks and worker requirements.

Suggested Citation

  • Jan Eeckhout & Christoph Hedtrich & Roberto Pinheiro, 2025. "Technology Adoption and the Changing Role and Background of Clerical Workers," Economic Commentary, Federal Reserve Bank of Cleveland, vol. 2025(02), pages 1-8, March.
    • Handle: RePEc:fip:fedcec:99718
    DOI: 10.26509/frbc-ec-202502
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