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Desenvolvimento de recursos humanos, gerência de qualidade e cultura das organizações de saúde

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  • Malik, Ana Maria

Abstract

TQM - Total Quality Management - is new to Brazilian health organizations. It is important to try to highlight its feasibility and its boundaries within the sector. It is also necessary to point out the strong relationship between TQM, organizational culture and human resources development, as well as the need for new parameters related to throughputs and outcomes. There are still more doubts than actual knowledge related to the ongoing Brazilian experiences in the field.

Suggested Citation

  • Malik, Ana Maria, 1992. "Desenvolvimento de recursos humanos, gerência de qualidade e cultura das organizações de saúde," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 32(4), September.
    • Handle: RePEc:fgv:eaerae:v:32:y:1992:i:4:a:38458
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