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A study of Irish service SMEs, concerning quality management programmes

Author

Listed:
  • Vicky O'Rourke

    (Letterkenny Institute of Technology Letterkenny Ireland)

  • Billy Bennett

    (Letterkenny Institute of Technology Letterkenny Ireland)

Abstract

This paper focuses on attitudes toward quality programmes within small to medium Irish service businesses. In addition, the level of quality programme implementation is established and perceived benefits of and impediments to implementation are uncovered. The findings indicated that positive attitudes toward quality models were not widespread amongst respondents; however attitudes were more positive amongst those who had implemented a quality model previously. Awareness and adoption levels of quality models are somewhat low. Encouragingly, perceived benefits related to implementation of a quality model appear to increase upon implementation, while the existence of perceived impediments decreases. This indicates a need for concentrated promotion of the benefits of quality models for small business, in order to improve attitudes and increase adoption levels within small to medium enterprises (SMEs).

Suggested Citation

  • Vicky O'Rourke & Billy Bennett, 2006. "A study of Irish service SMEs, concerning quality management programmes," Management & Marketing, Economic Publishing House, vol. 1(4), Winter.
    • Handle: RePEc:eph:journl:v:1:y:2006:i:4:n:12
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    References listed on IDEAS

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    1. Rodney McAdam & Catherine McEnroe, 2004. "A framework for measuring quality improvement in Irish supplier SMEs: a multiple case analysis," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 6(2), pages 171-188.
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    More about this item

    Keywords

    SMEs; Services; Quality Models;
    All these keywords.

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