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The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance

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  • Aaron Cohen
  • Mohamed Abedallah

Abstract

Purpose - – This study aims to examined the relationship between emotional intelligence (EI), self-efficacy and two outcome variables: in-role performance and organizational citizenship behavior (OCB). The study also examined whether burnout mediates this relationship. The target population included Arab teachers in Israel. Design/methodology/approach - – A survey was performed. Usable questionnaires were returned by 221 teachers; therefore, the response rate was 88 per cent. Findings - – Hierarchical linear models and mediation analyses showed that EI and self-efficacy are related to OCB, and in-role performance and burnout have a strong and negative relationship with the outcome variables. Mediation analysis using Preacher and Hayes’s (2004, 2008) approach showed that burnout mediates the relationship of EI and self-efficacy with the three outcome variables. Practical implications - – The findings emphasize the role of the two personal variables examined here as important determinants of job performance and OCB, and demonstrate the importance of burnout in understanding OCB. Originality/value - – This study will contribute to the literature on OCB and work performance by examining the rarely researched relationships between EI and self-efficacy, on the one hand, and between OCB and in-role performance, on the other. Further, this study will argue that burnout mediates the relationship between these personal and outcome variables.

Suggested Citation

  • Aaron Cohen & Mohamed Abedallah, 2015. "The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance," Management Research Review, Emerald Group Publishing Limited, vol. 38(1), pages 2-28, January.
    • Handle: RePEc:eme:mrrpps:v:38:y:2015:i:1:p:2-28
    DOI: 10.1108/MRR-10-2013-0238
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    Citations

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    Cited by:

    1. Gaan, Niharika & Shin, Yuhyung, 2023. "Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    2. Amin Ruhul & Hossain Md. Alamgir & Masud Abdullah Al, 2020. "Job stress and organizational citizenship behavior among university teachers within Bangladesh: mediating influence of occupational commitment," Management, Sciendo, vol. 24(2), pages 107-131, December.
    3. Muhamad Khalil Omar & Norashikin Hussein & Norazamimah Azli, 2016. "Role Overload, Self- Efficacy, Locus of Control and Job Performance among Employees of a Printing Company in Malaysia," Information Management and Business Review, AMH International, vol. 8(5), pages 61-69.

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