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Strategic and tactical factors for successful ERP projects: insights from an Asian country

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  • Shahin Dezdar

Abstract

Purpose - The purpose of this paper is to identify strategic and tactical factors that are crucial for the successful implementation of enterprise resource planning (ERP) systems. Although there are many factors that influence the success, the paper focuses on strategic factors, namely, top management support, project management, business process reengineering, and tactical factors, namely, enterprise‐wide communication, user training and education, and ERP vendor support. Design/methodology/approach - The study was conducted using a survey questionnaire. The questionnaires were distributed to ERP users in Iranian organizations and in total, 384 responses were collected and analyzed. Findings - A significant relationship was found between top management support, project management, enterprise‐wide communication, user training and education, and ERP vendor support with ERP implementation success. However, the relationship between business process reengineering and ERP implementation success was not supported. Originality/value - This paper is one of the few that examine the success of ERP implementation from the perspective of key stakeholders (operational/unit/functional managers). It has contributed to academic research by producing empirical evidence to support the theories of critical success factors and ERP implementation success. The outcomes of this research are useful to ERP vendors and consultants to prepare some strategies to overcome the misfit between their ERP products and ERP adopting organizations in developing countries. Moreover, ERP adopting organizations and managers could gain an understanding of the complexities inherent in ERP installations to avoid barriers and increase the likelihood of achieving desired results.

Suggested Citation

  • Shahin Dezdar, 2012. "Strategic and tactical factors for successful ERP projects: insights from an Asian country," Management Research Review, Emerald Group Publishing Limited, vol. 35(11), pages 1070-1087, September.
    • Handle: RePEc:eme:mrrpps:v:35:y:2012:i:11:p:1070-1087
    DOI: 10.1108/01409171211276945
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    Citations

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    Cited by:

    1. Sreekumar Menon, 2021. "Critical Success Factors for ERP Projects: Recommendations from a Canadian Exploratory Study," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(2), pages 1-80, July.
    2. Hajj Wissam EL & serhan Ali, 2019. "Study on the Factors that Determine the Success of ERP Implementation," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 298-312, May.
    3. Supapich Wongchotewiriyakit & Vichita Ractham, 2018. "ERP Critical Success Factors-Roles and Impact on Promoting Cross Functional Integration," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 4(4), pages 146-159.
    4. Albertus Theo Jonathan & Khoirul Aswar & Ermawati, 2020. "The Implementation of Accrual Basis Accounting in Indonesian Local Government," Journal of Economics and Behavioral Studies, AMH International, vol. 12(4), pages 67-72.

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