Exploring workplace dignity from managerial lens

Purpose - Understanding managers’ experiences of workplace dignity (WPD) is critical to working with others in an organization. However, there is limited research available on this subject. This study aims to expand the knowledge of WPD by exploring managers’ understanding of WPD and their experiences of both affirmation and denial of dignity at work. Design/methodology/approach - Critical incident technique (CIT) has been used to explore the themes related to managers’ perceptions of WPD through their lived experiences. Affective event theory supports the use of CIT in the current study context. Findings - Findings unfolded many new aspects of WPD, which have not been explored in the past. An exploration and analysis of the three research questions related to managers’ understanding, affirmation and denial experiences of WPD have added new insights to the existing literature. These have been further segregated under the following four main factors: internal, external, process and feelings. Finally, the authors conclude that external factors that arrive during exchange relationships play an important role in managers’ understanding and experiences of WPD in India. Originality/value - To the best of the knowledge, this is a seminal study to have explored managers’ understanding of WPD in India. It aims to add to the literature by enriching the construct of WPD. Practical implications include a deeper managerial understanding of the affirmational practices and factors which will positively impact WPD.