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Service quality performance measurement in public/private sectors

Author

Listed:
  • Stewart Black
  • Senga Briggs
  • William Keogh

Abstract

Keywords: Performance measurement, Information, Service, Quality, Public sector, Private sector

Suggested Citation

  • Stewart Black & Senga Briggs & William Keogh, 2001. "Service quality performance measurement in public/private sectors," Managerial Auditing Journal, Emerald Group Publishing Limited, vol. 16(7), pages 400-405, October.
    • Handle: RePEc:eme:majpps:eum0000000005715
    DOI: 10.1108/EUM0000000005715
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    Citations

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    Cited by:

    1. Agus Usman & Yudi Azis & Budi Harsanto & Anton Mulyono Azis, 2023. "The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia," Logistics, MDPI, vol. 7(4), pages 1-18, December.

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