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Total relationship management (TRM) and total quality management (TQM)

Author

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  • Mosad Zineldin

Abstract

Keywords: TQM, Relationship marketing

Suggested Citation

  • Mosad Zineldin, 2000. "Total relationship management (TRM) and total quality management (TQM)," Managerial Auditing Journal, Emerald Group Publishing Limited, vol. 15(1/2), pages 20-28, February.
    • Handle: RePEc:eme:majpps:02686900010304399
    DOI: 10.1108/02686900010304399
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    Citations

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    Cited by:

    1. See Kwong Goh & Nan Jiang & Muhamad Faiz Abdul Hak & Pei Leng Tee, 2016. "Determinants of Smartphone Repeat Purchase Intention among Malaysians: A Moderation Role of Social Influence and a Mediating Effect of Consumer Satisfaction," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 993-1004.
    2. Shiwakoti, Nirajan & Jiang, Hongwei & Nguyen, An Duong, 2022. "Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector - A case study of Vietnam to Australia route," Transport Policy, Elsevier, vol. 124(C), pages 194-202.
    3. Abel Ehizojie Oigbochie & Stanley Nwannebuife Ajalie & Obera Victoria Ahonya, 2024. "Direct Financial Compensation and Implementation Scheme in the Transmission Company of Nigeria, Abuja," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(5), pages 509-518, May.
    4. S. Samar Ali & Faizan Ahmed, 2010. "Measuring Indian Patients' Satisfaction: A Case Of Private Hospitals," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(3), pages 303-329.
    5. Pabla, Harleen & Soch, Harmeen, 2023. "Up in the air! Airline passenger's brand experience and its impact on brand satisfaction mediated by brand love," Journal of Air Transport Management, Elsevier, vol. 107(C).
    6. See Kwong Goh & Nan Jiang & Muhamad Faiz Abdul Hak & Pei Leng Tee, 2016. "Determinants of Smartphone Repeat Purchase Intention among Malaysians: A Moderation Role of Social Influence and a Mediating Effect of Consumer Satisfaction," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 993-1004.

    More about this item

    Keywords

    tqm; relationship marketing;

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