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How ethnic dissimilarity influences perceived organizational support and organizational citizenship behaviors?

Author

Listed:
  • Luen Peng Tan
  • Yuen Onn Choong
  • Ching Seng Yap
  • Kum Lung Choe
  • Parisa Rungruang
  • Zhen Li

Abstract

Purpose - This study examines the mediating effect of self-efficacy between perceived organizational support (POS) and organizational citizenship behaviors (OCB) organization (OCBO); and POS and OCB individual (OCBI) in a cross-cultural context. Design/methodology/approach - Data were collected from 207 full-time academics from the private universities in Malaysia and Mainland China using a questionnaire survey. Findings - The results indicate that self-efficacy is a salient mediator linking POS with OCBI and OCBO. Additionally, ethnic dissimilarity is found to have a contextual influence on the research model as the results reveal that self-efficacy only mediates the relationship between POS and OCBO but not between POS and OCBI in a heterogeneous society. In contrast, self-efficacy is found to mediate the relationships between POS and OCBO and between POS and OCBI in a homogeneous society. Originality/value - This study contributes to the literature by being one of the first studies that examine the relationship between self-efficacy and two dimensions of OCB in two different cultural contexts.

Suggested Citation

  • Luen Peng Tan & Yuen Onn Choong & Ching Seng Yap & Kum Lung Choe & Parisa Rungruang & Zhen Li, 2022. "How ethnic dissimilarity influences perceived organizational support and organizational citizenship behaviors?," Journal of Economic and Administrative Sciences, Emerald Group Publishing Limited, vol. 40(3), pages 702-718, February.
    • Handle: RePEc:eme:jeaspp:jeas-08-2021-0145
    DOI: 10.1108/JEAS-08-2021-0145
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