Job satisfaction in telecommunications industry: empirical study in Uzbekistan

Purpose - The purpose of this study is to investigate the level of job satisfaction among employees in the telecommunications company in Uzbekistan and assess the effects of demographic and work-related variables on job satisfaction. Design/methodology/approach - A survey questionnaire method was used to obtain the data from 403 employees working in the telecommunications company in Uzbekistan. The data were collected using the Minnesota Satisfaction Questionnaire short-form. Findings - The results of the study indicated a significant effect of age and tenure on the job satisfaction. Age was found to be positively associated with the job satisfaction and intention to stay. The older employees are more likely to be satisfied and stay with the current company for the next 5 years. The tenure was also found to be positively correlated with the overall job satisfaction and intrinsic job satisfaction. It also has been revealed that male employees are less likely than female employees to stay in the company for the next 5 years ceteris paribus. According to the survey results, there was no significant impact of education level, gender, marital status or job field on the job satisfaction of the employees. Originality/value - The results of the study demonstrate interesting job satisfaction findings of employees working in the telecommunications company in Uzbekistan, which can draw attention of the senior management and human resource departments to increase the level of job satisfaction levels among employees and start implementing the job satisfaction measures within the companies in Uzbekistan in order to create effective human resource management systems and retain qualified employees.