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Elucidating the effect of information technology capabilities on organizational performance in UAE: a three-wave moderated-mediation model

Author

Listed:
  • Haseena Bader Alkatheeri
  • Fauzia Jabeen
  • Khalid Mehmood
  • Gabriele Santoro

Abstract

Purpose - This paper aims to investigate information technology capabilities (ITC)’s influence on organizational performance (OP) within the hospitality industry. Specifically, it analyzes the indirect effects of sustainability practices (SP) and service quality (SQ) on the relationship between ITC and OP. The moderating effect of top management support (TMS) is also examined. Design/methodology/approach - Using a three-wave time-lagged design, 507 UAE hotels' managers took part in the study. Hierarchical regression bootstrapping approach was used to examine the hypothesis. Findings - This study suggests that ITC are positively related to OP. Furthermore, the study found that SP and SQ mediate the ITC-OP relationship. TMS moderates the positive relationship between ITC and OP and also moderates the relationship between SQ and OP. Additionally, TMS moderates the indirect effect of SQ on the association between ITC and OP, such that the mediating effect is stronger when TMS is at a high level. Research limitations/implications - The study shall assist the practitioners of the hospitality firms to focus their attention on ITC to improve SQ and hence achieve optimal performance. Originality/value - The novelty of this research lies in the presentation of an integrated framework based on a resource-based view to solve the contemporary challenges facing hospitality firms operating in emerging markets in integrating ITC and SP for better organizational results.

Suggested Citation

  • Haseena Bader Alkatheeri & Fauzia Jabeen & Khalid Mehmood & Gabriele Santoro, 2021. "Elucidating the effect of information technology capabilities on organizational performance in UAE: a three-wave moderated-mediation model," International Journal of Emerging Markets, Emerald Group Publishing Limited, vol. 18(10), pages 3913-3934, December.
    • Handle: RePEc:eme:ijoemp:ijoem-08-2021-1250
    DOI: 10.1108/IJOEM-08-2021-1250
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    Citations

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    Cited by:

    1. Jane Nasimiyu Were, 2024. "Evaluating technology capability in strategy implementation and firm performance of the furniture manufacturing sector in Kenya," Technology audit and production reserves, PC TECHNOLOGY CENTER, vol. 4(4(78)), pages 16-24, August.
    2. Khalid Mehmood & Pradeep Kautish & Sachin Kumar Mangla & Ahsan Ali & Yigit Kazancoglu, 2024. "Navigating a net‐zero economy future: Antecedents and consequences of net‐zero economy‐based green innovation," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 4175-4197, July.

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