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The telework performance dilemma: exploring the role of trust, social isolation and fatigue

Author

Listed:
  • Pilar Ficapal-Cusí
  • Joan Torrent-Sellens
  • Pedro Palos-Sanchez
  • Inés González-González

Abstract

Purpose - Due to the crisis originated by the COVID-19 pandemic, an important number of workers have been incorporating the telework modality. In this context, the distance from the workplace generates new dilemmas for work performance. In the paper the authors study the role of some individual and social antecedents on telework outcomes. In particular, they empirically investigate the direct relationship between trust (TR) and telework performance (PER) and explore mediators of that relationship such as social isolation (SI) and fatigue (FA). Design/methodology/approach - A theoretical model with three main hypotheses is proposed and tested using partial least square structural equation modeling (PLS-SEM). The study sample, of an exploratory nature, consists of a dataset of 201 teleworkers working in Spanish companies. Findings - The relevance of the proposed model is demonstrated and FA is found to be the factor that most affects (negatively) PER, followed by TR (positively) and SI (negatively). Beyond the direct effects, the results provide support for the role of SI and FA in mediating the relationship between TR and PER. Originality/value - This paper discusses the PER dilemma and proposes and tests a background model that may be useful for future research. The results are of interest to human resource managers, consultants, academics and telework tool developers and managers. Practices are proposed to improve TR or to reduce feelings of SI or FA. The research provides a practical evaluation tool for telework implementation.

Suggested Citation

  • Pilar Ficapal-Cusí & Joan Torrent-Sellens & Pedro Palos-Sanchez & Inés González-González, 2023. "The telework performance dilemma: exploring the role of trust, social isolation and fatigue," International Journal of Manpower, Emerald Group Publishing Limited, vol. 45(1), pages 155-168, February.
    • Handle: RePEc:eme:ijmpps:ijm-08-2022-0363
    DOI: 10.1108/IJM-08-2022-0363
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    Citations

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    Cited by:

    1. Guillermo Bermúdez-González & Ana M. Lucia-Casademunt & Laura Padilla-Angulo, 2024. "What can talent management do about involuntary remote working in the post-COVID-19 era? Spanish IT employees’ organizational commitment," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    2. Carlo Drago & Luisa Errichiello, 2024. "Remote Work admist the Covid-19 outbreak: Insights from an Ensemble Community-Based Keyword Network Analysis," Working Papers 2024.05, Fondazione Eni Enrico Mattei.
    3. de la Torre-Ruiz, José Manuel & Ferrón-Vílchez, Vera, 2024. "Determinants of managerial perceptions of the impact of telework: The effect of information communication technology support, trust, and frequency of communication," Technological Forecasting and Social Change, Elsevier, vol. 203(C).

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