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How to evolve towards Organizational Ambidexterity: Lessons from Basque Small and Medium Enterprises in Customer-based Innovation Contexts

Author

Listed:
  • Cristina Aragón-Amonarriz

    (Deusto Business School,University of Deusto)

  • Cristina Iturrioz-Landart

    (Deusto Business School,University of Deusto)

  • Henar Alcalde-Heras

    (Deusto Business School,University of Deusto.Orkestra Instituto Vasco de Competitividad)

Abstract

Customer-based innovation (CBI) contexts can facilitate the journey from exploitation to exploration in SMEs in order to evolve towards organizational ambidexterity. However, the transition towards ambidexterity is not an easy journey and managers deal with different tensions regarding the balance between explorative and exploitative processes. The paper presents an inductive research, based on the in-depth analysis of four Basque innovative SMEs that have been able to develop an organizational ambidexterity strategy in CBI contexts. In this attempt, first, we contribute to the theory identifying the specific risks associated with the transition towards ambidexterity in SMEs. Second, we provide a qualitative study to understand how exploitation transit through ambidexterity can be done successfully and finally, we propose some lessons to help SMEs in this transition period.

Suggested Citation

  • Cristina Aragón-Amonarriz & Cristina Iturrioz-Landart & Henar Alcalde-Heras, 2024. "How to evolve towards Organizational Ambidexterity: Lessons from Basque Small and Medium Enterprises in Customer-based Innovation Contexts," EKONOMIAZ. Revista vasca de Economía, Gobierno Vasco / Eusko Jaurlaritza / Basque Government, vol. 105(01), pages 270-294.
    • Handle: RePEc:ekz:ekonoz:2024111
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    More about this item

    Keywords

    CEO; customer-based innovation; organizational learning ambidexterity; small and medium-sized firms;
    All these keywords.

    JEL classification:

    • O36 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Open Innovation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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