Mediating effects of service recovery on liner shipping users
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DOI: 10.1016/j.tranpol.2018.12.016
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Cited by:
- Chao, Shih-Liang & Yu, Ming-Miin & Wei, Sin-Yi, 2024. "Ascertaining the impact of e-service quality on e-loyalty for the e-commerce platform of liner shipping companies," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 184(C).
- Ardvin Kester S. Ong & Yogi Tri Prasetyo & Andrei Estefanio & Ayen Sienna Tan & Jedrek Charles Videña & Renz Albert Villanueva & Thanatorn Chuenyindee & Kriengkrai Thana & Satria Fadil Persada & Reny , 2023. "Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System," Sustainability, MDPI, vol. 15(2), pages 1-18, January.
- Oliveira, Gabriel Figueiredo de & Schaffar, Alexandra & Cariou, Pierre & Monios, Jason, 2021. "Convergence and growth traps in container ports," Transport Policy, Elsevier, vol. 110(C), pages 170-180.
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Keywords
Liner shipping; Service recovery; Customer loyalty; Structural equation modeling (SEM);All these keywords.
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