IDEAS home Printed from https://ideas.repec.org/a/eee/trapol/v140y2023icp30-41.html
   My bibliography  Save this article

Determinants of passengers' ticketing channel choice in rail transit systems: New evidence of e-payment behaviors from Xi'an, China

Author

Listed:
  • Li, Xiaowei
  • Shi, Lanxin
  • Tang, Junqing
  • Yang, Chenyu
  • Zhao, Ting
  • Wang, Yuting
  • Wang, Wei

Abstract

With the rapid emergence of e-payment methods, such as WeChat and Alipay, in China, more passengers choose mobile payment instead of traditional methods such as ticket counters at the station or travel cards when taking public rail transit systems. However, the mechanisms and key drivers of passengers' payment choices when purchasing tickets with new e-payment ticketing channels are significantly underdeveloped. In this paper, a combination of field and online surveys on the city metro system and its passengers was conducted in Xi'an, China, to collect socioeconomic characteristics, residence locations, travel frequency, mobile phone usage information, and payment choices. The Random Forest (RF) model and SHapley Additive exPlanations (SHAP) were used to explore the relationship between payment choices and those passenger-related attributes. The results reveal that travel card ownership, occupation, residence location, travel purpose, education level, and gender are important and influential factors that can effectively affect passengers' preferences regarding how they would like to pay. Subsequent discussions and implications concerning e-payment ticketing channels in rail transit systems were also put forward. This study offers new insights and evidence for a better understanding of the underlying mechanism of passengers' ticketing choice behaviors in this increasingly digitalized era.

Suggested Citation

  • Li, Xiaowei & Shi, Lanxin & Tang, Junqing & Yang, Chenyu & Zhao, Ting & Wang, Yuting & Wang, Wei, 2023. "Determinants of passengers' ticketing channel choice in rail transit systems: New evidence of e-payment behaviors from Xi'an, China," Transport Policy, Elsevier, vol. 140(C), pages 30-41.
    • Handle: RePEc:eee:trapol:v:140:y:2023:i:c:p:30-41
    DOI: 10.1016/j.tranpol.2023.06.015
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0967070X23001737
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tranpol.2023.06.015?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yang, Hongtai & Ping, An & Wei, Hongmin & Zhai, Guocong, 2023. "Unique in the metro system: The likelihood to re-identify a metro user with limited trajectory points," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 628(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:trapol:v:140:y:2023:i:c:p:30-41. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/30473/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.