IDEAS home Printed from https://ideas.repec.org/a/eee/transe/v90y2016icp121-133.html
   My bibliography  Save this article

Managing the risks of outsourcing: Time, quality and correlated costs

Author

Listed:
  • Zhu, Xiaowei

Abstract

Cost, quality and time to market are three main factors for outsourcing management. A game theoretic model is used to design optimal outsourcing contracts including these three factors for a buyer and a supplier under Full Information (F) case and Asymmetric Information (A) case where the buyer does not share her internal variable cost information with the supplier. Optimal outsourcing contracts are derived and results of numerical experiment are also presented. Several insights of managing the outsourcing risks due to the Asymmetric Information are given for various industries, like cost-sensitive industry, time-sensitive industry, and quality-sensitive industry.

Suggested Citation

  • Zhu, Xiaowei, 2016. "Managing the risks of outsourcing: Time, quality and correlated costs," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 90(C), pages 121-133.
    • Handle: RePEc:eee:transe:v:90:y:2016:i:c:p:121-133
    DOI: 10.1016/j.tre.2015.06.005
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1366554515001271
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tre.2015.06.005?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Hsiao, H.I. & Kemp, R.G.M. & van der Vorst, J.G.A.J. & (Onno) Omta, S.W.F., 2010. "A classification of logistic outsourcing levels and their impact on service performance: Evidence from the food processing industry," International Journal of Production Economics, Elsevier, vol. 124(1), pages 75-86, March.
    2. Wang, Yulan & Wallace, Stein W. & Shen, Bin & Choi, Tsan-Ming, 2015. "Service supply chain management: A review of operational models," European Journal of Operational Research, Elsevier, vol. 247(3), pages 685-698.
    3. Arturs Kalnins, 2004. "Relationships and Hybrid Contracts: An Analysis of Contract Choice in Information Technology," The Journal of Law, Economics, and Organization, Oxford University Press, vol. 20(1), pages 207-229, April.
    4. Nagurney, Anna & Matsypura, Dmytro, 2005. "Global supply chain network dynamics with multicriteria decision-making under risk and uncertainty," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 41(6), pages 585-612, November.
    5. Yue, Jinfeng & Xia, Yu & Tran, Thuhang, 2010. "Selecting sourcing partners for a make-to-order supply chain," Omega, Elsevier, vol. 38(3-4), pages 136-144, June.
    6. Zeng, Amy Z. & Xia, Yu, 2015. "Building a mutually beneficial partnership to ensure backup supply," Omega, Elsevier, vol. 52(C), pages 77-91.
    7. Xiaowei Zhu & Huimin Li & Dazhi Zheng, 2014. "Optimal contract design for outsourcing: saving time and money," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 8(3), pages 278-294.
    8. Sheu, Jiuh-Biing, 2011. "Bargaining framework for competitive green supply chains under governmental financial intervention," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(5), pages 573-592, September.
    9. Li, Yihua & Wang, Xiubin & Adams, Teresa M., 2009. "Ride service outsourcing for profit maximization," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(1), pages 138-148, January.
    10. O. Zeynep Akc{s}in & Francis de Véricourt & Fikri Karaesmen, 2008. "Call Center Outsourcing Contract Analysis and Choice," Management Science, INFORMS, vol. 54(2), pages 354-368, February.
    11. Arieh Gavious & Oded Lowengart, 2012. "Price–quality relationship in the presence of asymmetric dynamic reference quality effects," Marketing Letters, Springer, vol. 23(1), pages 137-161, March.
    12. Lingxiu Dong & Brian Tomlin, 2012. "Managing Disruption Risk: The Interplay Between Operations and Insurance," Management Science, INFORMS, vol. 58(10), pages 1898-1915, October.
    13. Guangwen Kong & Sampath Rajagopalan & Hao Zhang, 2013. "Revenue Sharing and Information Leakage in a Supply Chain," Management Science, INFORMS, vol. 59(3), pages 556-572, November.
    14. Alessandro Lizzeri, 1999. "Information Revelation and Certification Intermediaries," RAND Journal of Economics, The RAND Corporation, vol. 30(2), pages 214-231, Summer.
    15. Teck H. Ho & Yu-Sheng Zheng, 2004. "Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective," Management Science, INFORMS, vol. 50(4), pages 479-488, April.
    16. Rajiv D. Banker & Inder Khosla & Kingshuk K. Sinha, 1998. "Quality and Competition," Management Science, INFORMS, vol. 44(9), pages 1179-1192, September.
    17. Noah Gans & Yong-Pin Zhou, 2003. "A Call-Routing Problem with Service-Level Constraints," Operations Research, INFORMS, vol. 51(2), pages 255-271, April.
    18. Noah Gans & Yong-Pin Zhou, 2007. "Call-Routing Schemes for Call-Center Outsourcing," Manufacturing & Service Operations Management, INFORMS, vol. 9(1), pages 33-50, May.
    19. Sheu, Jiuh-Biing, 2007. "An emergency logistics distribution approach for quick response to urgent relief demand in disasters," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 43(6), pages 687-709, November.
    20. Albert Y. Ha & Shilu Tong & Hongtao Zhang, 2011. "Sharing Demand Information in Competing Supply Chains with Production Diseconomies," Management Science, INFORMS, vol. 57(3), pages 566-581, March.
    21. Anandasivam Gopal & Konduru Sivaramakrishnan & M. S. Krishnan & Tridas Mukhopadhyay, 2003. "Contracts in Offshore Software Development: An Empirical Analysis," Management Science, INFORMS, vol. 49(12), pages 1671-1683, December.
    22. Avinash Dixit, 2003. "On Modes of Economic Governance," Econometrica, Econometric Society, vol. 71(2), pages 449-481, March.
    23. Zhuoxin Li & Stephen M. Gilbert & Guoming Lai, 2014. "Supplier Encroachment Under Asymmetric Information," Management Science, INFORMS, vol. 60(2), pages 449-462, February.
    24. Sheu, Jiuh-Biing, 2010. "Dynamic relief-demand management for emergency logistics operations under large-scale disasters," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(1), pages 1-17, January.
    25. Xiaowei Zhu & Samar K. Mukhopadhyay, 2009. "Optimal contract design for outsourcing: pricing and quality decisions," International Journal of Revenue Management, Inderscience Enterprises Ltd, vol. 3(2), pages 197-217.
    26. Nagurney, Anna & Toyasaki, Fuminori, 2005. "Reverse supply chain management and electronic waste recycling: a multitiered network equilibrium framework for e-cycling," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 41(1), pages 1-28, January.
    27. Reeves Jr., Kingsley A. & Caliskan, Fethullah & Ozcan, Ozan, 2010. "Outsourcing distribution and logistics services within the automotive supplier industry," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(3), pages 459-468, May.
    28. Zhen, Lu, 2014. "A three-stage optimization model for production and outsourcing under China’s export-oriented tax policies," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 69(C), pages 1-20.
    29. Wen-Hsien Tsai & Jui-Ling Hsu & Chia-Hsin Chen, 2007. "Integrating activity-based costing and revenue management approaches to analyse the remanufacturing outsourcing decision with qualitative factors," International Journal of Revenue Management, Inderscience Enterprises Ltd, vol. 1(4), pages 367-387.
    30. Meixell, Mary J. & Gargeya, Vidyaranya B., 2005. "Global supply chain design: A literature review and critique," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 41(6), pages 531-550, November.
    31. Tsai, Ming-Chih & Lai, Kee-hung & Lloyd, Alison E. & Lin, Hung-Ju, 2012. "The dark side of logistics outsourcing – Unraveling the potential risks leading to failed relationships," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(1), pages 178-189.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mengli Fan & Yi Huang & Wei Xing, 2022. "Information Acquisition for Product Design in a Green Supply Chain," Mathematics, MDPI, vol. 10(7), pages 1-16, April.
    2. Seung Ho Yoo & Dawoon Jung & Kun Soo Park, 2022. "Product design outsourcing in a supply chain: impact of the design and conformance quality trade-off," Operational Research, Springer, vol. 22(4), pages 4029-4055, September.
    3. Zhang, Xuemei & Zhou, Gengui & Cao, Jian & Wu, Anqi, 2020. "Evolving strategies of e-commerce and express delivery enterprises with public supervision," Research in Transportation Economics, Elsevier, vol. 80(C).
    4. Changchun Liu & Xi Xiang & Li Zheng, 2020. "Value of information sharing in a multiple producers–distributor supply chain," Annals of Operations Research, Springer, vol. 285(1), pages 121-148, February.
    5. Majid Askarifard & Hamidreza Abbasianjahromi & Mehran Sepehri & Ehsanollah Zeighami, 2021. "A robust multi-objective optimization model for project scheduling considering risk and sustainable development criteria," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(8), pages 11494-11524, August.
    6. Pani, Agnivesh & Mishra, Sabya & Sahu, Prasanta, 2022. "Developing multi-vehicle freight trip generation models quantifying the relationship between logistics outsourcing and insourcing decisions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 159(C).
    7. Huang, Yanting & Wang, Zongjun, 2017. "Values of information sharing: A comparison of supplier-remanufacturing and manufacturer-remanufacturing scenarios," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 106(C), pages 20-44.
    8. Huang, Song & Guan, Xu & Xiao, Binqing, 2018. "Incentive provision for demand information acquisition in a dual-channel supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 116(C), pages 42-58.
    9. Li, Wei & Tian, Ruimiao & Chen, Jing, 2024. "Original equipment manufacturer with remanufacturing: Outsourcing strategy and organizational structure," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 187(C).
    10. Walid Mohamed, 2019. "Employees' Outsourcing Perceptions and Satisfaction: The Case of Libya Oil Company," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 84-95.
    11. Lv, Fei & Xiao, Lei & Xu, Minghui & Guan, Xu, 2019. "Quantity-payment versus two-part tariff contracts in an assembly system with asymmetric cost information," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 129(C), pages 60-80.
    12. Yunlong Yu & Tiaojun Xiao & Zhangwei Feng, 2020. "Price and cold-chain service decisions versus integration in a fresh agri-product supply chain with competing retailers," Annals of Operations Research, Springer, vol. 287(1), pages 465-493, April.
    13. Gu, Wei & Yu, Xiaoru & Zhang, Shichen & Yan, Xiangbin & Wang, Chen, 2023. "To outsource or not: Bike-share rebalancing strategies under the service quality deviation of a third party," European Journal of Operational Research, Elsevier, vol. 310(2), pages 847-859.
    14. Yan, Yingchen & Zhao, Qiuhong & Qin, Zhongfeng & Lev, Benjamin, 2022. "Inter-competitor outsourcing: On the advantages of profit and product launching time," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 158(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xiaowei Zhu, 2017. "Outsourcing management under various demand Information Sharing scenarios," Annals of Operations Research, Springer, vol. 257(1), pages 449-467, October.
    2. Guoming Lai & Wenqiang Xiao, 2018. "Inventory Decisions and Signals of Demand Uncertainty to Investors," Manufacturing & Service Operations Management, INFORMS, vol. 20(1), pages 113-129, February.
    3. Farahani, Reza Zanjirani & Rezapour, Shabnam & Drezner, Tammy & Fallah, Samira, 2014. "Competitive supply chain network design: An overview of classifications, models, solution techniques and applications," Omega, Elsevier, vol. 45(C), pages 92-118.
    4. O. Zeynep Akc{s}in & Francis de Véricourt & Fikri Karaesmen, 2008. "Call Center Outsourcing Contract Analysis and Choice," Management Science, INFORMS, vol. 54(2), pages 354-368, February.
    5. Syed Asif Raza, 2022. "A bibliometric analysis of pricing models in supply chain," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 21(2), pages 228-251, April.
    6. Long Gao & Liang Guo & Adem Orsdemir, 2021. "Dual‐Channel Distribution: The Case for Cost Information Asymmetry," Production and Operations Management, Production and Operations Management Society, vol. 30(2), pages 494-521, February.
    7. Guo Li & Lin Tian & Hong Zheng, 2021. "Information Sharing in an Online Marketplace with Co‐opetitive Sellers," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3713-3734, October.
    8. Zhang, Shichen & Zhang, Jianxiong & Zhu, Guowei, 2019. "Retail service investing: An anti-encroachment strategy in a retailer-led supply chain," Omega, Elsevier, vol. 84(C), pages 212-231.
    9. Cailin Wang & Jidong Wu & Xin He & Mengqi Ye & Wenhui Liu & Rumei Tang, 2018. "Emerging Trends and New Developments in Disaster Research after the 2008 Wenchuan Earthquake," IJERPH, MDPI, vol. 16(1), pages 1-19, December.
    10. Cao, Zong-Hong & Zhou, Yong-Wu & Zhao, Ju & Li, Chang-Wen, 2015. "Entry mode selection and its impact on an incumbent supply chain coordination," Journal of Retailing and Consumer Services, Elsevier, vol. 26(C), pages 1-13.
    11. Kai-Lung Hui & Ping Fan Ke & Yuxi Yao & Wei T. Yue, 2019. "Bilateral Liability-Based Contracts in Information Security Outsourcing," Information Systems Research, INFORMS, vol. 30(2), pages 411-429, June.
    12. Xin Yun & Hao Liu & Yi Li & Kin Keung Lai, 2023. "Contract design under asymmetric demand information for sustainable supply chain practices," Annals of Operations Research, Springer, vol. 324(1), pages 1429-1459, May.
    13. A. Anaya-Arenas & J. Renaud & A. Ruiz, 2014. "Relief distribution networks: a systematic review," Annals of Operations Research, Springer, vol. 223(1), pages 53-79, December.
    14. Lu, Chung-Cheng & Ying, Kuo-Ching & Chen, Hui-Ju, 2016. "Real-time relief distribution in the aftermath of disasters – A rolling horizon approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 93(C), pages 1-20.
    15. Yan, Yingchen & Zhao, Ruiqing & Xing, Tiantian, 2019. "Strategic introduction of the marketplace channel under dual upstream disadvantages in sales efficiency and demand information," European Journal of Operational Research, Elsevier, vol. 273(3), pages 968-982.
    16. Yang, Yuxiang & Goodarzi, Shadi & Jabbarzadeh, Armin & Fahimnia, Behnam, 2022. "In-house production and outsourcing under different emissions reduction regulations: An equilibrium decision model for global supply chains," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 157(C).
    17. Hong Zheng & Lin Tian & Guo Li, 2023. "A bane or a boon? Profit‐margin‐guarantee contract in a channel with downstream competition," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2087-2100, July.
    18. Chen, Yenming J. & Sheu, Jiuh-Biing & Lirn, Taih-Cherng, 2012. "Fault tolerance modeling for an e-waste recycling supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(5), pages 897-906.
    19. Chen, Jingxu & Wang, Shuaian & Liu, Zhiyuan & Guo, Yanyong, 2018. "Network-based optimization modeling of manhole setting for pipeline transportation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 113(C), pages 38-55.
    20. Heidrun C. Hoppe & Emre Ozdenoren, 2002. "Intermediation in Innovation," CIG Working Papers FS IV 02-11, Wissenschaftszentrum Berlin (WZB), Research Unit: Competition and Innovation (CIG).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transe:v:90:y:2016:i:c:p:121-133. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/600244/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.