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Understanding urban parking satisfaction: Implications for curb space management using multicriteria analysis

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  • Ahmadian, Mohammad Mahdi
  • Khatami, Mostafa
  • Baker, Douglas
  • Paz, Alexander

Abstract

This paper investigates factors influencing urban parking satisfaction with the aim of informing policies to enhance experience for residents and visitors. The study surveyed 391 respondents in Brisbane, Australia. Overall parking satisfaction was analyzed as a function of four key criteria: payment options, online services, congestion reduction, and parking availability. Findings reveal a clear dichotomy in satisfaction levels, with higher contentment observed in payment options and online services, contrasted by significantly lower satisfaction in congestion reduction and parking availability. Additionally, segmentation analysis indicates that app-only customers are significantly more satisfied with parking availability compared to those who primarily use meters. Based on these insights, several innovative strategies were proposed to enhance curb space management and reduce congestion, including leveraging smart technologies, adjusting delivery schedules, and adopting flexible curb use policies. These findings and recommendations may serve as a useful reference for other local government authorities facing similar urban mobility challenges. Similarly, multi-criteria analysis was an effective method in this study to analyze parking satisfaction.

Suggested Citation

  • Ahmadian, Mohammad Mahdi & Khatami, Mostafa & Baker, Douglas & Paz, Alexander, 2025. "Understanding urban parking satisfaction: Implications for curb space management using multicriteria analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 194(C).
    • Handle: RePEc:eee:transa:v:194:y:2025:i:c:s0965856425000461
    DOI: 10.1016/j.tra.2025.104418
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