IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v57y2016icp159-167.html
   My bibliography  Save this article

Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals

Author

Listed:
  • Zailani, Suhaiza
  • Ali, Suhana Mohezar
  • Iranmanesh, Mohammad
  • Moghavvemi, Sedigheh
  • Musa, Ghazali

Abstract

This paper examines the factors affecting the Muslim medical tourists' satisfaction, and the role of their attitudes in shaping their clinical experience based on the expectation-disconfirmation paradigm. Data from a survey of 243 Muslim medical tourists who had received treatment from Malaysian Islamic friendly hospitals were analysed using the partial least squares technique. The findings provide evidence that Muslim medical tourists' satisfaction is dependent on the doctors' and hospitals' roles; whilst, the nurse's halal practice is not associated with it. The study also demonstrates that Muslim medical tourists' attitudes only play a mediator role between the hospital's halal practice and Muslim medical tourists' satisfaction. The research result provides useful information in understanding the critical halal practices and, more particularly, aims at helping Islamic hospitals offer quality healthcare services that suit the Muslim medical tourists' needs and, consequently, attracts the Islamic medical tourists.

Suggested Citation

  • Zailani, Suhaiza & Ali, Suhana Mohezar & Iranmanesh, Mohammad & Moghavvemi, Sedigheh & Musa, Ghazali, 2016. "Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals," Tourism Management, Elsevier, vol. 57(C), pages 159-167.
    • Handle: RePEc:eee:touman:v:57:y:2016:i:c:p:159-167
    DOI: 10.1016/j.tourman.2016.05.009
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517716300796
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2016.05.009?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Balcazar, H. & Lee Rosenthal, E. & Nell Brownstein, J. & Rush, C.H. & Matos, S. & Hernandez, L., 2011. "Community health workers can be a public health force for change in the United States: Three actions for a new paradigm," American Journal of Public Health, American Public Health Association, vol. 101(12), pages 2199-2203.
    2. Niklas Potrafke, 2012. "Islam and democracy," Public Choice, Springer, vol. 151(1), pages 185-192, April.
    3. Ulrich, Connie & O'Donnell, Patricia & Taylor, Carol & Farrar, Adrienne & Danis, Marion & Grady, Christine, 2007. "Ethical climate, ethics stress, and the job satisfaction of nurses and social workers in the United States," Social Science & Medicine, Elsevier, vol. 65(8), pages 1708-1719, October.
    4. Makoul, Gregory & Arntson, Paul & Schofield, Theo, 1995. "Health promotion in primary care: Physician-patient communication and decision making about prescription medications," Social Science & Medicine, Elsevier, vol. 41(9), pages 1241-1254, November.
    5. Linder-Pelz, Susie, 1982. "Toward a theory of patient satisfaction," Social Science & Medicine, Elsevier, vol. 16(5), pages 577-582, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Suhaiza Zailani & Mohammad Iranmanesh & Sunghyup Sean Hyun & Mohd Helmi Ali, 2019. "Barriers of Biodiesel Adoption by Transportation Companies: A Case of Malaysian Transportation Industry," Sustainability, MDPI, vol. 11(3), pages 1-15, February.
    2. Shariff Harun & Azhan Rashid Senawi, 2023. "The Determinants of Customer Satisfaction towards Muslim-Friendly Healthcare Service Deliveries: A Conceptual Model," Information Management and Business Review, AMH International, vol. 15(4), pages 326-330.
    3. Jaapar, Mustaffa & Musa, Ghazali & Moghavvemi, Sedigheh & Saub, Roslan, 2017. "Dental tourism: Examining tourist profiles, motivation and satisfaction," Tourism Management, Elsevier, vol. 61(C), pages 538-552.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rode, Martin & Gwartney, James D., 2012. "Does democratization facilitate economic liberalization?," European Journal of Political Economy, Elsevier, vol. 28(4), pages 607-619.
    2. Niklas Potrafke, 2016. "Policies against human trafficking: the role of religion and political institutions," Economics of Governance, Springer, vol. 17(4), pages 353-386, November.
    3. Coşgel, Metin M. & Miceli, Thomas J. & Rubin, Jared, 2012. "The political economy of mass printing: Legitimacy and technological change in the Ottoman Empire," Journal of Comparative Economics, Elsevier, vol. 40(3), pages 357-371.
    4. Emilia Justyna Powell & Steven Christian McDowell & Robert O’Brien & Julia Oksasoglu, 2021. "Islam-based legal language and state governance: democracy, strength of the judiciary and human rights," Constitutional Political Economy, Springer, vol. 32(3), pages 376-412, September.
    5. Sebastian Garmann, 2018. "God save the queen, god save us all? Monarchies and institutional quality," Scottish Journal of Political Economy, Scottish Economic Society, vol. 65(2), pages 186-204, May.
    6. Ann Bostrom & Ragnar E. Löfstedt, 2003. "Communicating Risk: Wireless and Hardwired," Risk Analysis, John Wiley & Sons, vol. 23(2), pages 241-248, April.
    7. Arye L. Hillman & Niklas Potrafke, 2018. "Economic Freedom and Religion," Public Finance Review, , vol. 46(2), pages 249-275, March.
    8. Hany Abdel-Latif & Tapas Mishra & Anita Staneva, 2019. "Arab Countries between Winter and Spring: Where Democracy Shock Goes Next!," Economies, MDPI, vol. 7(1), pages 1-19, March.
    9. Martin Gassebner & Michael J. Lamla & James Raymond Vreeland, 2013. "Extreme Bounds of Democracy," Journal of Conflict Resolution, Peace Science Society (International), vol. 57(2), pages 171-197, April.
    10. Hillman, Arye L. & Metsuyanim, Kfir & Potrafke, Niklas, 2015. "Democracy with group identity," European Journal of Political Economy, Elsevier, vol. 40(PB), pages 274-287.
    11. Marek Hanusch, 2013. "Islam and democracy: a response," Public Choice, Springer, vol. 154(3), pages 315-321, March.
    12. May Attallah, 2015. "The Economic Determinants of Political Islam: an Empirical Investigation of the Arab Spring in Egypt," Working Papers 939, Economic Research Forum, revised Sep 2015.
    13. Berggren, Niclas & Bjørnskov, Christian, 2013. "Does religiosity promote property rights and the rule of law?," Journal of Institutional Economics, Cambridge University Press, vol. 9(2), pages 161-185, June.
    14. Elisaveta Sardžoska & Thomas Tang, 2012. "Work-Related Behavioral Intentions in Macedonia: Coping Strategies, Work Environment, Love of Money, Job Satisfaction, and Demographic Variables," Journal of Business Ethics, Springer, vol. 108(3), pages 373-391, July.
    15. Arye Hillman & Niklas Potrafke, 2015. "The UN Goldstone Report and retraction: an empirical investigation," Public Choice, Springer, vol. 163(3), pages 247-266, June.
    16. May Elsayyad & Shima'a Hanafy, 2012. "Voting Islamist or Voting secular? An empirical analysis of Voting Outcomes in “Arab Spring” Egypt," MAGKS Papers on Economics 201251, Philipps-Universität Marburg, Faculty of Business Administration and Economics, Department of Economics (Volkswirtschaftliche Abteilung).
    17. Benning, Tim M. & Dellaert, Benedict G.C., 2013. "Paying more for faster care? Individuals' attitude toward price-based priority access in health care," Social Science & Medicine, Elsevier, vol. 84(C), pages 119-128.
    18. Schutt, Russell K. & Goldfinger, Stephen M. & Penk, Walter E., 1997. "Satisfaction with residence and with life: When homeless mentally ill persons are housed," Evaluation and Program Planning, Elsevier, vol. 20(2), pages 185-194, May.
    19. Krishna Chaitanya Vadlamannati & Arusha Cooray, 2015. "Do transparency initiatives work? Assessing the impact of the Special Data Dissemination Standard (SDDS) on data transparency," CAMA Working Papers 2015-24, Centre for Applied Macroeconomic Analysis, Crawford School of Public Policy, The Australian National University.
    20. Gouda, Moamen & Potrafke, Niklas, 2016. "Gender equality in Muslim-majority countries," Economic Systems, Elsevier, vol. 40(4), pages 683-698.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:57:y:2016:i:c:p:159-167. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.