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Visitor management practices and operational sustainability: Expedition cruising in the Kimberley, Australia

Author

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  • Scherrer, Pascal
  • Smith, Amanda J.
  • Dowling, Ross K.

Abstract

The expedition cruise industry along the remote 3000km Kimberley coast in Australia’s northwest draws on the area’s environmental and cultural assets for its tourism product and provides the main means of access for visitors. Cruises involve frequent on-shore excursions to attractions including rock pools, rock art and historic sites. This study used visitor observations and stakeholder interviews to examine potential impacts on environmental and cultural site assets, and visitor safety and experience. Visitor management practices varied strongly between operators, with vast room for improvement by some operations. Inconsistent visitor management practices contributed to a high level of avoidable risks in terms of visitor safety and negative cultural and environmental impacts. Findings from this study highlight the central role of tour guides and operational procedures for improving visitor management practices.

Suggested Citation

  • Scherrer, Pascal & Smith, Amanda J. & Dowling, Ross K., 2011. "Visitor management practices and operational sustainability: Expedition cruising in the Kimberley, Australia," Tourism Management, Elsevier, vol. 32(5), pages 1218-1222.
    • Handle: RePEc:eee:touman:v:32:y:2011:i:5:p:1218-1222
    DOI: 10.1016/j.tourman.2010.09.007
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    Cited by:

    1. Lee K. Cerveny & Anna Miller & Scott Gende, 2020. "Sustainable Cruise Tourism in Marine World Heritage Sites," Sustainability, MDPI, vol. 12(2), pages 1-24, January.
    2. De Cantis, Stefano & Ferrante, Mauro & Kahani, Alon & Shoval, Noam, 2016. "Cruise passengers' behavior at the destination: Investigation using GPS technology," Tourism Management, Elsevier, vol. 52(C), pages 133-150.
    3. Lamers, Machiel & van der Duim, René & Spaargaren, Gert, 2017. "The relevance of practice theories for tourism research," Annals of Tourism Research, Elsevier, vol. 62(C), pages 54-63.
    4. Domènech, Antoni & Gutiérrez, Aaron & Anton Clavé, Salvador, 2020. "Built environment and urban cruise tourists' mobility," Annals of Tourism Research, Elsevier, vol. 81(C).

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