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Technical efficiency and use of information and communication technology in Spanish firms

Author

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  • Fernández-Menéndez, José
  • López-Sánchez, José Ignacio
  • Rodríguez-Duarte, Antonio
  • Sandulli, Francesco D.

Abstract

The literature concerned with the relationship between performance and information and communications technology (ICT) is usually focused on the ICT investments. This paper shows that it is the level of use of ICT within organisations, with preference as regards the expenses of ICT, which is responsible for the effect on performance. A general sample of 2255 Spanish companies has been used. Firms' performance is measured as technical efficiency, which is determined by a data envelopment analysis (DEA), in which special attention is paid to the problem of the outliers. Finally, the analysis of the level of use of ICT is focused on a key area of the organisations, the supply chain, which affects the technical efficiency of the firms analysed. Results show that there is evidence of a positive effect of the use of ICT on technical efficiency. This effect is especially notable at intensive use levels in activities related to operations/manufacturing, purchasing or sales.

Suggested Citation

  • Fernández-Menéndez, José & López-Sánchez, José Ignacio & Rodríguez-Duarte, Antonio & Sandulli, Francesco D., 2009. "Technical efficiency and use of information and communication technology in Spanish firms," Telecommunications Policy, Elsevier, vol. 33(7), pages 348-359, August.
    • Handle: RePEc:eee:telpol:v:33:y:2009:i:7:p:348-359
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    Cited by:

    1. Xu, Jia & Wei, Jiuchang & Zhao, Dingtao, 2016. "Influence of social media on operational efficiency of national scenic spots in china based on three-stage DEA model," International Journal of Information Management, Elsevier, vol. 36(3), pages 374-388.
    2. Martinez-Nuñez, Margarita & Perez-Aguiar, Waldo Saúl, 2013. "Un modelo no paramétrico de evaluación de la eficiencia y la gestión de las redes sociales virtuales: Una aplicación a las empresas del sector de las telecomunicaciones en España/A Non-Parametric Mode," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 31, pages 597-620, Septiembr.

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