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Toward improved benchmarking indicators

Author

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  • Tölösi, Péter
  • Lajtha, György

Abstract

Benchmarking is a process which continuously measures the products, services and operational practices of a given organisation to compare the organisation's performance and operational practices with a selected sample group. It is a good development tool because, in addition to creating a basis for comparison, it enforces a self-critical approach, indicating the points of operation the company must improve. Benchmarking is coming into increasing use in telecoms by management, regulators and international agencies like ITU and OECD, and offers potential for many useful applications. However, benchmarking must be used with caution, and its design as a tool of analysis must be thoughtfully considered in order to achieve accurate and meaningful indicators. The specific aspects of production, and the companies to be used for benchmarking comparison must be carefully selected. Some possibilities for developing dynamic benchmark indicators are explored.

Suggested Citation

  • Tölösi, Péter & Lajtha, György, 2000. "Toward improved benchmarking indicators," Telecommunications Policy, Elsevier, vol. 24(4), pages 347-357, May.
    • Handle: RePEc:eee:telpol:v:24:y:2000:i:4:p:347-357
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    Cited by:

    1. Walas-Trębacz, Jolanta, 2015. "Management Instruments Used For The Improvement Of The Enterprise Value Chain In Order To Increase Its Competitiveness," Ekonomika, Journal for Economic Theory and Practice and Social Issues, Society of Economists Ekonomika, Nis, Serbia, vol. 61(2), pages 1-16, June.
    2. Massón-Guerra, José Luis, 2007. "Evolución de la Eficiencia Productiva de una empresa privatizada: El Caso del Grupo Telefónica de España [Productive Efficiency in Telefonica]," MPRA Paper 13463, University Library of Munich, Germany.

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