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Kobe's lesson: Dial 711 for 'open' emergency communications

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  • Noam, Eli M
  • Sato, Harumasa

Abstract

This Comment discusses the telecommunications aftermath of the Kobe earthquake and discusses the creation of a new disaster communications system. The basic lesson for telecommunications from the Kobe earthquake is that the usual approach of disaster information systems, traditionally based on a military-style topdown approach, is inadequate. It congests easily and cannot adjust to shocks. A better alternative is an open-access emergency system - open to inputs from a wide variety of public and private participants and with open access to that information. In Kobe the emergence of 'information volunteers' was a spontaneous step in the direction recommended, towards a '711' system.

Suggested Citation

  • Noam, Eli M & Sato, Harumasa, 1995. "Kobe's lesson: Dial 711 for 'open' emergency communications," Telecommunications Policy, Elsevier, vol. 19(8), pages 595-598, November.
    • Handle: RePEc:eee:telpol:v:19:y:1995:i:8:p:595-598
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