IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v201y2024ics0040162524000386.html
   My bibliography  Save this article

Out of the way, human! Understanding post-adoption of last-mile delivery robots

Author

Listed:
  • Lim, Xin-Jean
  • Chang, Jennifer Yee-Shan
  • Cheah, Jun-Hwa
  • Lim, Weng Marc
  • Kraus, Sascha
  • Dabić, Marina

Abstract

The pace of technological development is exceeding expectations and transforming the landscape of last-mile delivery. This study investigates how users' post-adoption behavior in using delivery robots is formed. Based on the task-technology fit (TTF) model, we present a research model that includes both direct and indirect factors that have been previously overlooked in the literature. We collected data from 550 users of delivery robots. Our structural equation modelling results show that two hedonic- (i.e., gratification and anthropomorphism) and three utilitarian- (i.e., service quality experience, delivery task requirements, and user-facing technology performance) driven factors predict perceived TTF in using delivery robots. Value-in-use and trust have sequential mediating effects that connect perceived TTF and service reuse likelihood and word-of-mouth recommendation. Our findings suggest ways to improve last-mile delivery robot strategies and provide practical implications for the industry.

Suggested Citation

  • Lim, Xin-Jean & Chang, Jennifer Yee-Shan & Cheah, Jun-Hwa & Lim, Weng Marc & Kraus, Sascha & Dabić, Marina, 2024. "Out of the way, human! Understanding post-adoption of last-mile delivery robots," Technological Forecasting and Social Change, Elsevier, vol. 201(C).
    • Handle: RePEc:eee:tefoso:v:201:y:2024:i:c:s0040162524000386
    DOI: 10.1016/j.techfore.2024.123242
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162524000386
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2024.123242?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shahzad, Muhammad Faisal & Yuan, Jingbo & Shahzad, Khuram, 2024. "Elevating culinary skies: Unveiling hygiene motivations, environmental trust, and market performance in drone food delivery adoption in China," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
    2. Tamaki Welply, Yuko & Lechevalier, Sébastien, 2024. "‘Social’ robot and social relations in care settings: Undefined positionality and fixed temporality," Technology in Society, Elsevier, vol. 77(C).
    3. Söderlund, Magnus & Natorina, Alona, 2024. "Service robots in a multi-party setting: An examination of robots’ ability to detect human-to-human conflict and its effects on robot evaluations," Technology in Society, Elsevier, vol. 77(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:201:y:2024:i:c:s0040162524000386. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.